Room Service Server

HHM Hotels; El Paso, Northern (TX, KY); Hybrid; USD 25,000 - 32,000; Full time

Job summary

HHM Hotels in El Paso, TX is seeking a Room Service Server to set up, deliver, and retrieve food and beverage orders to guest rooms and hospitality suites. You will ensure guest satisfaction and follow safety and sustainability guidelines.

Experience in food service is preferred; a high school diploma is required. You will work varying shifts, including holidays and weekends, and perform related duties as needed. The role emphasizes teamwork, accuracy, and a positive guest experience.

Qualifications

• Strong customer service orientation.
• Ability to stand for extended periods and lift up to 25 pounds.
• Previous food service experience preferred.

Responsibilities

• Set up and deliver food and beverage orders to guest rooms and suites.
• Conduct floor sweeps and retrieve food and beverage trays.
• Set up and deliver VIP amenities.
• Service hospitality suites per banquet event orders and policies.
• Abide by liquor requirements pertaining to serving alcoholic beverages.
• Complete shift side work as outlined in policies.
• Respond to guest needs and issues to ensure quality experience.
• Report all communications to the immediate shift supervisor.
• Perform cash handling responsibilities in line with company policies.
• Follow EarthView sustainability guidelines and safety standards.

Skills

Customer service

Food service

Education

High school diploma or equivalent

Job description

Opportunity: Room Service Server

Set up, deliver, and retrieve food and beverage orders to/from guest rooms and hospitality suites in accordance with established guest service and sustainability standards.

Potential Career Path

Server – Room Service Supervisor – Room Service Manager

Essential Job Functions

• Set up and deliver food and beverage orders.
• Conduct floor sweeps and retrieve food and beverage trays.
• Set up and deliver VIP amenities.
• Service hospitality suites in accordance with banquet event orders and established policies and procedure.
• Abide by state, federal and corporate liquor requirements pertaining to serving alcoholic beverages.
• Complete shift side work as outlined in the hotel’s operating policies and procedures.
• Respond to customer needs, issues, comments and problems to ensure a quality experience and enhance future sales.
• Report all communication to immediate shift supervisor.
• Perform cash handling responsibilities in accordance with company policies and procedures.
• Follow sustainability guidelines and practices related to HHM’s EarthView program.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Perform other duties as requested by management.

Position Requirements

• High school diploma or equivalent.
• Previous food service experience preferred.

Work Environment and Context

• Work schedule varies and may include working on holidays and weekends.
• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Source: HHM Hotels