Guest Room Quality & Standards Lead

ViziRecruiter,LLC.

Council Bluffs (IA)

On-site

USD 36,000 - 48,000

Full time

5 days ago

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Job summary

PENN Entertainment is seeking a Housekeeping Supervisor in Council Bluffs, IA to lead and develop a team, ensuring all guest rooms meet our cleanliness and safety standards. You will follow SOPs, coordinate with Engineering and other departments, and manage daily workflows to deliver a consistent guest experience.

The role requires 1–2 years of housekeeping or related experience, strong leadership, and excellent organizational skills.

Qualifications

One to two years of hotel housekeeping or related experience.
Demonstrated knowledge of Housekeeping/Laundry/Hotel department policies.
Must have strong leadership skills.
Ability to prioritize workload.
Highly organized and detail oriented.

Responsibilities

Inspects guest rooms for cleanliness and quality to meet standards.
Ensures rooms, linens, service landings, guest landings, vending area, stairwells, elevator, maid carts, distribution carts, and equipment are set up in a standardized manner as required by current SOPs.
Reports room or hall deficiencies, problems related to structure, equipment and plumbing to Engineering; prepares maintenance and work orders; follows up on completion with Engineering.
Communicates with other departments as needed in order to accomplish tasks.
Verifies inventory and purchase order arrivals and proper floor inventory deliveries.
Assists management with action plans, coaching sessions, or additional training as needed.