Guest Room Experience Specialist

Holiday Inn Express & Suites St. Petersburg; Saint Petersburg (FL); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Paid Time Off

Health, dental, and vision insurance

401(k) with employer match

Exclusive global hotel discounts

Career growth opportunities

Volunteer time and lifestyle discount

Job summary

Naples Hotel Group is seeking a dedicated Housekeeper to clean and maintain guest rooms and assigned areas to brand standards. You will make beds, clean bathrooms, vacuum, replenish amenities, and report maintenance issues to ensure a clean, welcoming environment for guests.

Responsibilities include dusting, vacuuming, disinfecting surfaces, restocking supplies, and following safety procedures. The role requires flexibility to work weekends/holidays and a professional appearance.

Qualifications

• Prior experience in housekeeping or janitorial services, preferably in a hotel or hospitality setting.
• Strong attention to detail and commitment to cleanliness and guest satisfaction.
• Reliable, self-motivated, and able to work both independently and as part of a team.
• Ability to work a flexible schedule, including weekends and holidays, based on hotel needs.

Responsibilities

• Clean and prepare assigned guest rooms in accordance with Naples Hotel Group and brand standards.
• Perform tasks such as dusting, vacuuming, disinfecting surfaces, making beds, and restocking amenities.
• Ensure bathrooms are sanitized and all furnishings are clean and in good condition.
• Maintain a fully stocked housekeeping cart with the appropriate products and supplies needed for daily assignments.
• Report the status of cleaned rooms promptly and accurately to the Executive Housekeeper or Front Desk.
• Report any maintenance issues, room damage, or supply shortages immediately.
• Greet all guests encountered during the shift with a friendly and welcoming attitude.
• Handle guest requests or concerns promptly and courteously, escalating when necessary.
• Follow hotel procedures for reporting and turning in lost and found items.
• Ensure key security and confidentiality of guest and company information at all times.
• Comply with all safety policies, including emergency procedures and equipment handling.
• Report accidents, injuries, and unsafe work conditions immediately.
• Complete all required safety training and certifications.
• Must maintain a professional appearance in accordance with company standards.
• Additional responsibilities may be assigned as needed to meet evolving business demands.

Skills

Attention to detail

Reliable

Flexible schedule

Team player

Job description

Naples Hotel Group is seeking a dedicated Housekeeper to clean and maintain guest rooms and assigned areas to brand standards. You will make beds, clean bathrooms, vacuum, replenish amenities, and report maintenance issues to ensure a clean, welcoming environment for guests.

Responsibilities include dusting, vacuuming, disinfecting surfaces, restocking supplies, and following safety procedures. The role requires flexibility to work weekends/holidays and a professional appearance.