Guest Room Experience Specialist

Extended Stay America; Miami (FL); On-site; USD 17,000 - 22,000; Full time

Job summary

Extended Stay America in Miami is seeking a dedicated Housekeeper to clean guest rooms per company guidelines, ensuring a high level of guest satisfaction. The role includes maintaining carts, reporting issues, and assisting guests with reasonable requests to enhance their stay.

Candidates should follow safety policies and complete ESA University training. This full-time position requires reliability and commitment to service excellence in a hotel environment.

Qualifications

• Understand instructions and guidelines and follow company policies.
• Adhere to time objectives and productivity expectations.
• Apply good judgment in daily tasks.

Responsibilities

• Clean assigned guest rooms according to standards and procedures.
• Maintain housekeeping carts, rooms, and laundry areas to company standards.
• Stock carts and rooms as directed by management.
• Report maintenance issues to the front desk or manager on duty.
• Notify front desk of any remaining guest property in checkout rooms.
• Assist guests with reasonable accommodations whenever possible.
• Comply with safety and security policies and training requirements.
• Complete all required Extended Stay University training.

Skills

Guest service

Time management

Communication

Job description

Extended Stay America in Miami is seeking a dedicated Housekeeper to clean guest rooms per company guidelines, ensuring a high level of guest satisfaction. The role includes maintaining carts, reporting issues, and assisting guests with reasonable requests to enhance their stay.

Candidates should follow safety policies and complete ESA University training. This full-time position requires reliability and commitment to service excellence in a hotel environment.