Guest Room Experience Specialist

Extended Stay America; Cleveland (OH); On-site; USD 26,000 - 32,000; Full time

Job summary

Extended Stay America in Cleveland, OH is seeking a diligent Housekeeper to help provide a welcoming guest experience by cleaning and stocking guest rooms according to company standards. The role involves maintaining carts and laundry areas, reporting maintenance and guest property issues, and assisting with cleaning other hotel areas as needed.

Training and safety compliance are required. This position emphasizes safety, accuracy, and guest satisfaction, with opportunities to grow through

Qualifications

• Understand instructions, policies, and guidelines and the ability to engage in effective communication with the manager and staff.
• Follow guidelines and adhere to time objectives and productivity standards.
• Apply sound judgment at all times.

Responsibilities

• Clean assigned guest rooms following company standards and procedures.
• Maintain housekeeping carts, carts rooms and laundry areas per standards.
• Stock carts and cart rooms as needed and report maintenance issues to the front desk or manager on duty.
• Assist guests and provide accommodation in response to requests whenever possible.
• Complete safety policies and annual Extended Stay University training.
• Assist with cleaning other hotel areas as assigned by management.

Skills

Communication

Policy adherence

Time management

Job description

Extended Stay America in Cleveland, OH is seeking a diligent Housekeeper to help provide a welcoming guest experience by cleaning and stocking guest rooms according to company standards. The role involves maintaining carts and laundry areas, reporting maintenance and guest property issues, and assisting with cleaning other hotel areas as needed.

Training and safety compliance are required. This position emphasizes safety, accuracy, and guest satisfaction, with opportunities to grow through