Guest Reservations Specialist—Yield & Service

Dream Inn; Santa Cruz (CA); On-site; USD 40,000 - 56,000; Full time

Job summary

Dream Inn in Santa Cruz is seeking a Reservationist to handle guest reservations, answer calls, and assist with yield management. You will learn hotel policies, manage room blocks, and communicate with the sales and front desk teams to ensure guest satisfaction.

The role requires a friendly, proactive approach, strong organizational skills, and the ability to work weekends and holidays in a busy hospitality environment.

Qualifications

• Customer service experience and courtesy when handling guests.
• Strong communication and organizational abilities.
• Ability to work in a fast-paced hotel environment.

Responsibilities

• Answer phone calls promptly and courteously.
• Process reservations and enter data into the system.
• Understand hotel policies, rates, and promotions to assist guests.
• Coordinate with departments to fulfill guest requests and maintain yield.

Skills

Customer service

Communication

Team player

Initiative

Organizational skills

Presentation skills

English language

English fluency

Education

High school diploma or GED

1-2 years related work experience

Tools

Microsoft Office

Job description

Dream Inn in Santa Cruz is seeking a Reservationist to handle guest reservations, answer calls, and assist with yield management. You will learn hotel policies, manage room blocks, and communicate with the sales and front desk teams to ensure guest satisfaction.

The role requires a friendly, proactive approach, strong organizational skills, and the ability to work weekends and holidays in a busy hospitality environment.