Reservations Specialist: Yield‑Driven Guest Service

Dream Inn Santa Cruz; Santa Cruz (CA); On-site; USD 38,000 - 52,000; Full time

Job summary

Dream Inn Santa Cruz is seeking a Reservationist to handle future reservations, process inquiries, and assist guests with a courteous, informed approach. You will manage room bookings, maintain policy compliance, and support front-desk operations in a busy hotel setting.

The role requires strong English communication, an outgoing personality, and the ability to work a flexible schedule including weekends and holidays. Prior customer service experience is preferred.

Qualifications

• One year of customer service experience preferred.
• High school diploma or GED required.
• 1-2 years related work experience.
• Outgoing personality and strong communication skills.
• Salesmanship mentality and professional speaking voice.
• Computer skills and clear knowledge of English language.

Responsibilities

• Answers all phone calls promptly and courteously.
• Handles reservations and processes inquiries per policies.
• Enter reservations into the computer and manage clerical tasks.
• Maintain knowledge of packages, rates, and sales strategies.
• Respond to questions, complaints, and problems efficiently.

Skills

Customer Focus

Communication Proficiency

Team Player

Initiative

Organizational Skills

Presentation Skills

Education

High school diploma or GED

Job description

Dream Inn Santa Cruz is seeking a Reservationist to handle future reservations, process inquiries, and assist guests with a courteous, informed approach. You will manage room bookings, maintain policy compliance, and support front-desk operations in a busy hotel setting.

The role requires strong English communication, an outgoing personality, and the ability to work a flexible schedule including weekends and holidays. Prior customer service experience is preferred.