Resort Front Desk Lead & Guest Services Manager

coralhospitality; Young Harris (GA); On-site; USD 42,000 - 62,000; Full time

Job summary

Brasstown Valley Resort & Spa in Young Harris, GA, is seeking an Assistant Front Desk Office Manager to lead our Front Desk, Night Audit, and Guest Services operations. This role focuses on delivering prompt, courteous service and managing a 10–15 person team in a dynamic luxury resort setting.

The ideal candidate thrives in a fast-paced hospitality environment, possesses strong communication skills, and can handle guest concerns with professionalism while coordinating with Housekeeping, Sales,

Qualifications

• High school diploma or GED required.
• Some college preferred; equivalent education and experience will be considered.
• Previous hospitality or front-office leadership experience preferred.
• Strong computer skills and familiarity with PMS, Opera, Synxis, GDS, CRS, and Microsoft Office are highly desirable.

Responsibilities

• Lead and support Front Desk, Night Audit, and Guest Services operations.
• Ensure every guest receives prompt, courteous, and personalized service.
• Supervise, schedule, train, and support a team of approximately 10–15 employees.
• Handle guest concerns and resolve issues with professionalism, care, and sincerity.
• Maintain appropriate staffing levels and effectively manage workflow.
• Coordinate closely with Housekeeping to ensure rooms are ready for guest arrivals.
• Oversee group room blocks, VIP billing, special requests, and corporate accounts.
• Partner with Sales and Reservations to ensure accurate room rates and guest information.
• Assist with pre-registration, reservation blocking, and other front-office functions.
• Ensure accounting, credit, and cash-handling policies and procedures are followed.
• Monitor equipment and supply inventory.
• Help train team members and support staff development.
• Assist with revenue management, budgeting, and forecasting.
• Ensure accurate end-of-shift balancing and completion of required checklists.
• Identify opportunities to improve efficiency, service, and the overall guest experience.

Skills

Guest-focused service

Strong communication

Team leadership

Organized

Problem solving

Education

High school diploma or GED

Some college preferred

Tools

PMS

Opera

Synxis

GDS

CRS

Microsoft Office

Job description

Brasstown Valley Resort & Spa in Young Harris, GA, is seeking an Assistant Front Desk Office Manager to lead our Front Desk, Night Audit, and Guest Services operations. This role focuses on delivering prompt, courteous service and managing a 10–15 person team in a dynamic luxury resort setting.

The ideal candidate thrives in a fast-paced hospitality environment, possesses strong communication skills, and can handle guest concerns with professionalism while coordinating with Housekeeping, Sales,