Remote Guest Experience & Reservations Specialist

Zocha Group; United States; Remote; USD 40,000 - 50,000; Full time

Job summary

A leading hospitality group is seeking talented professionals for a remote Guest Relations position. Responsibilities include managing reservations for top-tier venues and assisting guests through various communication channels. Candidates should possess restaurant experience and proficiency with tools like OpenTable and Resy. This role requires excellent multitasking abilities and flexibility to work evenings and weekends. If you have a passion for guest relations, apply today!

Qualifications

• Prior experience in restaurant environments is required.
• Strong multitasking skills and ability to work efficiently in a fast-paced environment.
• Excellent written and verbal communication skills with a customer-first approach.

Responsibilities

• Answer incoming calls professionally and efficiently.
• Make and modify online reservations using industry platforms.
• Respond to guest inquiries via phone, email, text, and online messaging.
• Build and update guest CRM profiles.
• Provide knowledgeable recommendations based on venue details.
• Communicate directly with venue management.
• Ensure accurate logging of guest interactions.

Skills

Multitasking skills

Tech-savvy

Written communication

Verbal communication

Tools

OpenTable

SevenRooms

Resy

Tock

Slack

Job description

A leading hospitality group is seeking talented professionals for a remote Guest Relations position. Responsibilities include managing reservations for top-tier venues and assisting guests through various communication channels. Candidates should possess restaurant experience and proficiency with tools like OpenTable and Resy. This role requires excellent multitasking abilities and flexibility to work evenings and weekends. If you have a passion for guest relations, apply today!