Guest Reservations Specialist

bearcreekexternalcareers; Macungie (Lehigh County); On-site; USD 17,000 - 25,000; Full time

Job summary

Bear Creek Mountain Resort in the Lehigh Valley area seeks a Reservations Team Member who delivers guest-focused service and works well both with a team and independently. You will help create a memorable guest experience by processing reservations, managing guest history, and coordinating with dining, spa, and other departments to meet requests.

The role requires attention to detail, strong communication, and the ability to handle busy periods while maintaining high guest satisfaction.

Qualifications

• High school diploma or equivalent required; hospitality training preferred.
• Office software skills including Excel and Word; accurate data entry.
• Excellent interpersonal and written/verbal communication abilities.

Responsibilities

• Answer calls and process reservations accurately in the system.
• Accommodate special requests and verify guest details.
• Promote packages and upsell suites when appropriate.
• Input and maintain guest history and billing information.
• Coordinate with other departments to fulfill guest needs.
• Explain policies and manage deposits, cancellations, and confirmations.
• Prepare daily/weekly reports and maintain orderly files.

Skills

Excel & Word

Customer service

Detail oriented

Communication skills

Arithmetic

Upsell skills

Education

High School Diploma

Hospitality training (preferred)

Some college (preferred)

Tools

Reservations software

Job description

Bear Creek Mountain Resort in the Lehigh Valley area seeks a Reservations Team Member who delivers guest-focused service and works well both with a team and independently. You will help create a memorable guest experience by processing reservations, managing guest history, and coordinating with dining, spa, and other departments to meet requests.

The role requires attention to detail, strong communication, and the ability to handle busy periods while maintaining high guest satisfaction.