Snowsports School Guest Services Specialist

bearcreekexternalcareers; Macungie (Lehigh County); On-site; USD 17,000 - 22,000; Full time

Job summary

Bear Creek Mountain Resort is seeking a Snowsports School Guest Services Associate Team Member. This role focuses on creating a positive guest experience, scheduling lessons, and coordinating with instructors to ensure smooth operations.

The ideal candidate will have strong customer service and communication skills, basic computer knowledge, and a willingness to learn the point-of-sale system. Availability on weekends and holidays is expected to support peak times and events.

Qualifications

• Excellent customer service/communication skills.
• Basic computer/word/excel knowledge.
• Basic skiing and snowboarding knowledge a plus
• Ability to learn use of point-of-sale system.

Responsibilities

• Schedule lessons and assign instructors to ensure smooth operation.
• Answer phones and provide concise, accurate information to guests.
• Receive and process lesson reservations and communicate school information.
• Be the first point of contact for guests and uphold Bear Creek service standards.
• Assist with daily operations through communication with the Snowsports School Director and Supervisors.

Job description

Bear Creek Mountain Resort is seeking a Snowsports School Guest Services Associate Team Member. This role focuses on creating a positive guest experience, scheduling lessons, and coordinating with instructors to ensure smooth operations.

The ideal candidate will have strong customer service and communication skills, basic computer knowledge, and a willingness to learn the point-of-sale system. Availability on weekends and holidays is expected to support peak times and events.