Guest Reservations Specialist

Gila River Resorts & Casinos; Glendale (AZ); On-site; USD 20,000 - 29,000; Full time

Job summary

Wild Horse Pass Resort and Casino in Chandler, AZ seeks a Reservations/Guest Services Associate to handle guest bookings and provide travel information. The role requires a high school diploma or equivalent, call center or hotel reservations experience, and strong customer service skills.

The position involves computing rates, confirming reservations, handling invoices and payments, and assisting guests with schedules and transportation.

Qualifications

• Requires HS diploma or GED or 6 months of customer service experience.
• Hotel reservations/front desk experience preferred.
• Must pass pre-employment drug test and background check.

Responsibilities

• Plan itineraries and accommodation details and compute room rates using schedules and rate books.
• Make and confirm reservations for accommodations using phones, faxes, mail and computers.
• Prepare customer invoices and accept payments.
• Answer inquiries about schedules, accommodations, procedures and policies.
• Assemble and issue needed documentation such as itineraries.
• Determine space availability on requested travel dates and assign spaces when possible.
• Inform clients of travel information such as times and transportation.

Skills

High School Diploma

GED

Call center experience

Customer service

Hotel Reservations/front desk

Education

High School Diploma or GED

Job description

Wild Horse Pass Resort and Casino in Chandler, AZ seeks a Reservations/Guest Services Associate to handle guest bookings and provide travel information. The role requires a high school diploma or equivalent, call center or hotel reservations experience, and strong customer service skills.

The position involves computing rates, confirming reservations, handling invoices and payments, and assisting guests with schedules and transportation.