Rooms Control & Arrival Experience Specialist

Marc Rose; Phoenix (AZ); On-site; USD 42,000 - 56,000; Full time

Job summary

Arizona Grand Resort & Spa in Phoenix seeks a sharp hospitality professional to lead room inventory and smooth arrivals for leisure travelers, VIPs, groups, and resort guests from around the world. You will be the strategic force behind the scenes, balancing inventory, anticipating needs, and coordinating across Front Office, Housekeeping, and guest communications to deliver effortless arrivals.

In this role you’ll own room assignments, manage group and leisure reservations, pre-register/

Qualifications

• High school diploma or equivalent required; a college degree is preferred.
• Prior hospitality experience is preferred.
• A natural ability to make sound, efficient decisions in a fast-moving environment.
• Strong organizational instincts and an eye for details that others may miss.
• Confidence using moderately complex computer systems, with the ability to troubleshoot software issues as needed.
• Comfort performing moderately complex mathematical calculations accurately.
• Clear, professional verbal and written communication skills in English.
• A polished presence and personal presentation appropriate for a Four-Diamond resort environment.
• A collaborative spirit, ethical judgment, and a genuine commitment to exceptional guest service.

Responsibilities

• Manage and block group and leisure reservations within the Springer Miller system, ensuring room assignments support guest preferences, operational needs, and the overall arrival strategy.
• Own available room inventory, including specialty suites, special requests, long-stay guests, VIP arrivals, late departures, and “do not move” room designations.
• Identify and resolve inventory opportunities using the General Availability screen, including minimizing one- and two-night gaps in inventory.
• Partner closely with Front Office and Housekeeping teams to coordinate “rooms not ready” during high-occupancy periods and help drive the most efficient room-turn cycle possible.
• Maintain the Housekeeping Queue and prioritize room releases based on guest arrival order, VIP status, and evolving operational requirements.
• Coordinate rushed-room requests with the Housekeeping Dispatcher, continuously monitoring room status and assigning newly available accommodations to waiting guests.
• Communicate room readiness to guests through Zingle, inviting them to collect keys once their accommodations are available.
• Keep Zingle communications and templates current, accurate, polished, and aligned with resort standards.
• Coordinate amenity delivery arrangements with Guest Suite Dining and protect applicable room assignments in the Springer Miller system.
• Create and maintain the daily “Today in Guest Service” report, ensuring the Front Desk and Bell Desk have the essential group details needed to deliver a seamless welcome.
• Pre-register and pre-key group rooms for satellite check-in or as requested by group leaders.
• Complete group resume requests and support the operational details that make large arrivals feel effortlessly personal.
• Assist the Manager on Duty with room-related concerns and service recovery opportunities.
• Support the Front Desk during peak arrival and departure periods, break coverage, and high-volume guest communication needs.
• Manage assigned Front Desk and key-station responsibilities at the Oasis satellite area on scheduled dates.
• Assist with departmental onboarding and new-hire training.
• Oversee third-party accounting and reconciliation billing needs with accuracy and discretion.

Skills

Organizational skills

Attention to detail

English communication

Education

High school diploma or equivalent

College degree preferred

Job description

Arizona Grand Resort & Spa in Phoenix seeks a sharp hospitality professional to lead room inventory and smooth arrivals for leisure travelers, VIPs, groups, and resort guests from around the world. You will be the strategic force behind the scenes, balancing inventory, anticipating needs, and coordinating across Front Office, Housekeeping, and guest communications to deliver effortless arrivals.

In this role you’ll own room assignments, manage group and leisure reservations, pre-register/