Reservation Agent

Gila River Resorts & Casinos; Glendale (AZ); On-site; USD 20,000 - 29,000; Full time

Job summary

Wild Horse Pass Resort and Casino in Chandler, AZ seeks a Reservations/Guest Services Associate to handle guest bookings and provide travel information. The role requires a high school diploma or equivalent, call center or hotel reservations experience, and strong customer service skills.

The position involves computing rates, confirming reservations, handling invoices and payments, and assisting guests with schedules and transportation.

Qualifications

• Requires HS diploma or GED or 6 months of customer service experience.
• Hotel reservations/front desk experience preferred.
• Must pass pre-employment drug test and background check.

Responsibilities

• Plan itineraries and accommodation details and compute room rates using schedules and rate books.
• Make and confirm reservations for accommodations using phones, faxes, mail and computers.
• Prepare customer invoices and accept payments.
• Answer inquiries about schedules, accommodations, procedures and policies.
• Assemble and issue needed documentation such as itineraries.
• Determine space availability on requested travel dates and assign spaces when possible.
• Inform clients of travel information such as times and transportation.

Skills

High School Diploma

GED

Call center experience

Customer service

Hotel Reservations/front desk

Education

High School Diploma or GED

Job description

Wild Horse Pass Resort and Casino
Chandler, AZ 85226, USA

Description

Pay Range: $18 per hour

This position makes and confirms guest reservations and may assist with travel information, such as points of interest, restaurants, rates, and other services.

Essential Duties and Responsibilities:

• Plans itineraries, and accommodation details, and computes room rates, using schedules, rate books, and computers.
• Makes and confirms reservations for accommodations, using telephones, faxes, mail, and computers.
• Prepares customer invoices, and accepts payments.
• Answers inquiries regarding such information such as schedules, accommodations, procedures, and policies.
• Assembles and issues required documentation such as itineraries.
• Determines whether space is available on travel dates requested by customers, and assign requested spaces when available.
• Informs clients of essential travel information such as travel times and transportation.
• Performs other special projects and duties assigned.

Skills/ Requirements

• High School Diploma or GED or six (6) months of experience in a call center/customer service setting. Hotel Reservations/front desk experience preferred.
• Must pass a pre-employmentdrug/alcohol test and agree to maintain a Drug-Free Workplace as a condition of employment.
• Must pass a full background check to be certified/licensed prior to employment.
• Must be able to work in a smoking environment.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.