Guest Reservations & Rooms Lead

Hawks Cay Resort; Marathon (FL); On-site; USD 32,000 - 46,000; Full time

Job summary

Hawks Cay Resort in Marathon, FL is seeking a Reservations Supervisor to report to the Director of Reservations or Reservations Manager. The role focuses on courteous guest service, mastering front desk and revenue management SOPs, and coordinating room assignments.

You will manage room availability, communicate with other departments, and ensure efficient check-in and selling capacity. The position requires neat presentation, strong guest relations, and prior front desk experience.

Qualifications

• Must be neat, clean, well-groomed and courteous.
• Must have a good rapport with people and genuine concern for guest well-being.
• High school diploma; some college or technical training preferred.
• 1 year experience as Front Desk/Reservations Supervisor, or at least 2 years’ experience as a Front Desk or Reservation Sales Agent.

Responsibilities

• Consistently provide courteous guest service, responding promptly to guest questions, complaints or requests with a friendly, hospitable attitude.
• Be fully competent in Reservations, Front Desk and Revenue Management SOPs covering all administrative and mechanical aspects of its operation.
• Manage guest rooms assignments.
• Assign room according to guest requests and preferences whenever possible.
• Conduct and review out of order room plans.
• Strategize contingency plans in case out of order rooms affect in-house or arriving guests.
• Daily, weekly, and monthly balance of hotel and villa rooms inventory.
• Communicate room availability and other information with appropriate departments.
• Strategize room plans to ensure maximum selling capacities and efficient check-in for guests.
• Review all group resumes & ensure all appropriate information is communicated to crew members.
• Participate proficiently in functions outside one’s department when called upon.
• Perform Reservation Department/office posting and filing procedures as directed.
• Review and execute all internal reservation requests.
• Act as administrative support to Reservations Department.
• Become fully familiar with the Resort's seasonal and various package rates.
• Complete projects in a timely manner as required by the Reservations Director.
• Provide accurate information to other departments such as house counts, room status or guest service requirements.
• Responsible for the integrity of house and guest accounts.
• Ensure compliance with all resort policies and regulations.
• Provide training duties as requested by the Reservations Director.
• Provide other services as requested by Reservations Management or other Management

Skills

Guest service

Communication

Interpersonal skills

Education

High school diploma

Some college or technical training

Job description

Hawks Cay Resort in Marathon, FL is seeking a Reservations Supervisor to report to the Director of Reservations or Reservations Manager. The role focuses on courteous guest service, mastering front desk and revenue management SOPs, and coordinating room assignments.

You will manage room availability, communicate with other departments, and ensure efficient check-in and selling capacity. The position requires neat presentation, strong guest relations, and prior front desk experience.