Guest Relations Specialist

Hopesglobalgetaways; Frisco (TX); Remote; USD 22,000 - 39,000; Full time

Job summary

Hope’s Global Getaways is seeking a detail-focused Guest Relations Specialist to assist clients throughout the reservation process by organizing trip components, reviewing options, and ensuring planning details remain accurate from initial request through confirmation.

This remote opportunity offers onboarding, ongoing guidance, access to booking tools, supplier resources, incentives, and a collaborative mentorship-driven environment.

Qualifications

• Clear written and verbal communication skills.
• Strong organization and attention to planning details.
• Comfortable navigating web-based systems and communication platforms.
• Ability to manage responsibilities independently in a remote setting.
• Reliable internet access and basic technical familiarity.
• Must be at least 18 years of age.
• Must be legally authorized to work within the United States, United Kingdom, Mexico, Australia, Spain, or approved hiring regions.

Responsibilities

• Support clients with organizing travel arrangements and itinerary components.
• Review reservation choices across approved supplier platforms.
• Share helpful insights aligned with traveler interests and expectations.
• Coordinate confirmations and assist with adjustments when needed.
• Respond to client questions using email, phone, and messaging systems.
• Track updates and maintain accurate planning documentation.
• Participate in onboarding sessions and ongoing development activities.

Skills

Communication skills

Organizational skills

Web-based systems

Remote work independence

Internet access

Age 18+

Work authorization (US/UK/MX/ES/AU)

Job description

About the job Guest Relations Specialist

Position Overview

We are currently seeking detail-focused and service-oriented individuals to join our team as Booking Experience Advisor. In this role, you'll assist clients throughout the reservation process by helping organize trip components, reviewing available options, and ensuring planning details remain accurate from initial request through confirmation.

This flexible remote opportunity is ideal for individuals who enjoy supporting others, working with online tools, and contributing to a smooth booking experience. Training resources and ongoing guidance are provided for all selected applicants.

Core Responsibilities

• Support clients with organizing travel arrangements and itinerary components
• Review reservation choices across approved supplier platforms
• Share helpful insights aligned with traveler interests and expectations
• Coordinate confirmations and assist with adjustments when needed
• Respond to client questions using email, phone, and messaging systems
• Track updates and maintain accurate planning documentation
• Participate in onboarding sessions and ongoing development activities

What You Can Expect

• Remote work environment with flexible scheduling structure
• Step-by-step onboarding support and continued learning access
• Exposure to professional booking tools and supplier resources
• Eligibility for incentive opportunities and travel-related benefits
• A collaborative environment with mentorship availability

Qualifications for Success

• Clear written and verbal communication skills
• Strong organization and attention to planning details
• Comfortable navigating web-based systems and communication platforms
• Ability to manage responsibilities independently in a remote setting
• Reliable internet access and basic technical familiarity
• Must be at least 18 years of age
• Must be legally authorized to work within the United States, United Kingdom, Mexico, Australia, Spain, or approved hiring regions