Booking Experience Advisor

Hopesglobalgetaways; Pompano Beach (FL); Remote; USD 25,000 - 39,000; Full time

Benefits offered by this job

Remote opportunity

Training provided

Performance incentives

Supplier and destination education

Team support

Travel discounts

Job summary

Hopesglobalgetaways is seeking Booking Experience Advisors to join our remote team. You will help clients move from initial vacation ideas to confirmed arrangements by researching options, coordinating services, and keeping booking details organized throughout the process.

This role suits individuals who enjoy helping people, comparing options, managing details, and delivering a positive planning experience.

Qualifications

• Clear and professional communication throughout the booking journey.
• Strong focus on customer service and client satisfaction.
• Excellent organization and attention to detail in managing multiple reservations.
• Comfortable researching and comparing information online to support decisions.
• Ability to handle deadlines and follow up efficiently.
• Willingness to learn new booking systems and tools.

Responsibilities

• Learn client destination interests, dates, budget, style, and requests.
• Review resorts, hotels, cruises, transportation, tours, and packages.
• Assist clients in evaluating options and coordinating services on supplier platforms.
• Track reservations, confirmations, deadlines, and trip details.
• Communicate updates and next steps clearly during the booking process.
• Follow up on unanswered questions and missing information.
• Manage routine reservation changes when needed.
• Maintain accurate client records and expand knowledge.

Skills

Communication skills

Customer service mindset

Organization

Attention to detail

Research online

Time management

Independent work

Willingness to learn

Basic computer skills

Reliable internet access

Tools

Booking systems

Supplier platforms

Job description

Position Summary

We are seeking organized, customer-focused individuals to join our remote team as Booking Experience Advisors. In this role, you will help clients move from initial vacation ideas to confirmed arrangements by researching available options, coordinating selected services, and keeping booking details organized throughout the process.

This opportunity is well suited for individuals who enjoy helping people, comparing options, managing details, and providing a positive planning experience. No previous professional travel background is required. Training and ongoing guidance are available.

Key Responsibilities

• Learn about each client's destination interests, preferred travel dates, budget, vacation style, and special requests.
• Review available resorts, hotels, cruises, transportation, tours, activities, excursions, and package options.
• Assist clients with evaluating choices and coordinating approved services through designated supplier platforms.
• Track reservation information, confirmations, payment or booking deadlines, and important trip details.
• Communicate updates and next steps clearly throughout the booking process.
• Follow up on unanswered questions, missing information, and pending client decisions.
• Assist with routine reservation changes or adjustments when necessary.
• Maintain accurate client records and continue expanding destination and supplier knowledge.

Opportunity Highlights

• Remote opportunity with scheduling flexibility
• Independent work structure rather than a traditional hourly or salaried employee role
• Training available for individuals entering the travel industry
• Continued supplier and destination education
• Access to team support and professional development resources
• Performance-based recognition and incentive opportunities
• Qualifying travel-related discounts and industry benefits
• Opportunities to build stronger planning, booking, and client-service skills

Qualifications

• Clear and professional communication skills
• Strong customer-service mindset
• Excellent organization and attention to detail
• Comfortable researching and comparing information online
• Ability to keep track of multiple reservations and deadlines
• Dependable follow-up and time-management skills
• Comfortable working independently and managing responsibilities
• Willingness to learn new booking systems and supplier tools
• Basic computer proficiency and reliable internet access
• Must be at least 18 years of age
• Must be legally eligible to work and reside in the United States, United Kingdom, Mexico, Australia, Spain, or another qualifying region