Front Desk – Rooms Controller

Miraval Resorts & Spas; Tucson (AZ); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Complimentary room nights

Unlimited discounted & Friends &Family

Medical, Prescription, Dental and Vis]

Job summary

Miraval Arizona Resort and Spa in Tucson, AZ is seeking a Rooms Controller to support the Guest Relations team and manage room inventory for individuals and groups. You will work with Sales, Reservations, Engineering, Housekeeping and Security to ensure rooms are blocked accurately and promptly.

The role involves reviewing arrival packages, setting up billing, and handling payments while answering guest inquiries.

Qualifications

• Front Desk experience required.
• Opera PMS experience a plus.
• Able to work a flexible schedule including weekends and holidays.
• Strong verbal and written communication skills, with telephone etiquette.

Responsibilities

• Support Guest Relations by maintaining and controlling room inventory and blocking rooms promptly.
• Coordinate with Sales, Reservations, Engineering, Housekeeping and Security.
• Review packages before arrival and ensure billing setup for a smooth guest experience.
• Review billing and process payments; answer calls and respond to guest inquiries.
• Serve as a backbone to the Miraval Guest Relations team.

Skills

Team player

Communication skills

Attention to detail

Organizational skills

Telephone etiquette

Tools

Opera PMS

Job description

Organization- Miraval Arizona Resort and Spa

Summary

Why Join Us

At Miraval, we embrace individuality, forge authentic connections, and offer creative opportunities. We live what we teach and provide tangible examples of how the power of mindfulness can profoundly transform people’s lives. Our culture is rooted in the notion of balance. A balanced center grounds us. Its harmony inspires us. Balance is more than not falling, or obtaining equal parts of something. It is a process that is organic, evolving, and perpetually moving toward equilibrium.

Your passion, your life, your work - in balance.

Position Summary

Rooms Controller is responsible for providing support to Guest Relations team while working with leaders to maintain and control room inventory; ensuring rooms are blocked in a timely fashion to meet the needs and requests of individual guests and small/large groups, along with hotel departments. i.e Sales, Reservations, Engineering, Housekeeping, and Security. This position will also assist with reviewing packages prior to arrival, ensuring billing is set up correctly to ensure smooth guest experience. Other duties include reviewing billing, processing forms of payment, answering phone calls to Guest Relations, and responding to guest inquiries. You will serve administratively as a strong backbone to the Miraval Guest Relations team. If you have worked at other hotels as a front desk clerk or host, and you have an interest in a development opportunity, we'd love to hear from you! View our Virtual Reality Experience to spend a 'day in the life' of a hospitality professional at a full-service hotel.

Qualifications

• Hotel Front Desk experience is required; experience with Opera PMS is a plus.
• A true desire to work as part of a team to satisfy the needs of others in a fast paced environment.
• Refined verbal and written communication skills, with excellent telephone etiquette.
• Strong attention to detail, and excellent organizational skills.
• Ability to sit for an extended period of time; periodically for standing and walking.
• Able to work a flexible schedule, including weekends and holidays.

Benefits

• We offer excellent benefits:
• Complimentary room nights*
• Unlimited discounted and Friends & Family Room Rates
• Medical, Prescription, Dental and Vision Insurance on 30 th day of employment*
• 401K with company match*
• Generous Paid Time Off policy*
• Paid sick time
• Paid Family Bonding Time and Adoption Assistance*
• Tuition & Wellbeing Reimbursement*
• Free colleague meals during shift
• Employee Stock Purchase Plan*
• Access to resort facilities including spa services, programs, hiking trails and gym
• Exact benefit package is contingent on status

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.