Guest Relations Manager-Renaissance Raleigh Hotel

Concord Hospitality Brand; Raleigh (NC); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401K

Tuition assistance

Discounted room rates

Job summary

Concord Hospitality Brand is seeking a Guest Relations Manager to lead the front desk and ensure guests receive outstanding service in line with brand standards. The role combines supervision of daily operations with a focus on proactive guest engagement and team development.

The ideal candidate will drive service excellence, model professional conduct, and foster a cohesive team culture that delivers memorable guest experiences while maintaining Concord standards.

Qualifications

• Experience in guest service leadership.
• Ability to supervise front desk operations.
• Strong customer service focus and proactive communication.

Responsibilities

• Acts as manager on duty for hotel and oversees front desk operations.
• Ensures front desk staff is trained in check-in/check-out procedures, telephone procedures, amenities and computer systems.
• Ensures staff follows financial controls for cash, vouchers, inventories and receivables.

Job description

We are hiring a Guest Relations Manager

We are looking for a Leader that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests as the GRM you are the one that brings this group to a cohesive team focused on providing our guests excellent service while maintaining all brand standards and Concord standards. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If you enjoy engaging with others, leading a team and have a winning personality and high sense of responsibility – this role is perfect for you! We have a great company culture at Concord Hospitality where everyone is valued and treated with respect. Many of our Guest Relation Managers advance in a couple years to Front Office Managers.

Role Responsibilities:

The Guest Services Manager is responsible for the success of the front desk, for ensuring guest satisfaction and product quality standards are met, and for managing all areas of the hotel according to Brand standards to achieve a friendly atmosphere of superior guest service and product quality. Displays exemplary performance for staff to follow.

Essential Job Functions :

• Acts as manager on duty for hotel and manages front desk operations.
• Ensures front desk staff is trained in all front desk operations, including check-in/check-out procedures, telephone procedures, hotel amenities and computer systems.
• Ensures front desk staff is trained in and follows financial control procedures for cash, vouchers, inventories and receivables.

Here are some reasons our associates like working for us:

Benefits (Full Time Associates only)

We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities.

If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug‑free workplace.