Guest Relations Manager-Renaissance Raleigh Hotel

Concord Hospitality Enterprises; Raleigh (NC); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical/dental/vision plans

Life insurance

ST/LT disability options

401K options

Tuition assistance

Discounted room rates at ConcordHotels

Job summary

Concord Hospitality Enterprises is seeking a Guest Relations Manager to lead the front desk and deliver exceptional guest experiences in line with brand and Concord standards.

The role emphasizes proactive, responsive leadership, teamwork, and maintaining high standards of service while supporting staff development and guest satisfaction. Marriott FSPMS knowledge is a plus for this position.

Qualifications

• Previous Supervisory experience in a hotel environment.
• Marriott FSPMS System is a PLUS.

Responsibilities

• Acts as manager on duty for hotel and manages front desk operations.
• Ensures front desk staff is trained in all front desk operations, including check-in/check-out procedures, telephone procedures, hotel amenities and computer systems.
• Ensures front desk staff is trained in and follows financial control procedures for cash, vouchers, inventories and receivables.

Skills

Supervisory experience

Guest service focus

Tools

Marriott FSPMS System

Job description

Description

We are hiring a Guest Relations Manager

We are looking for a Leader that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests as the GRM you are the one that brings this group to a cohesive team focused on providing our guests excellent service while maintaining all brand standards and Concord standards. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If you enjoy engaging with others, leading a team and have a winning personality and high sense of responsibility – this role is perfect for you! We have a great company culture at Concord Hospitality where everyone is valued and treated with respect. Many of our Guest Relation Managers advance in a couple years to Front Office Managers.

Role Responsibilities:

The Guest Services Manager is responsible for the success of the front desk, for ensuring guest satisfaction and product quality standards are met, and for managing all areas of the hotel according to Brand standards to achieve a friendly atmosphere of superior guest service and product quality. Displays exemplary performance for staff to follow.

• Acts as manager on duty for hotel and manages front desk operations.
• Ensures front desk staff is trained in all front desk operations, including check-in/check-out procedures, telephone procedures, hotel amenities and computer systems.
• Ensures front desk staff is trained in and follows financial control procedures for cash, vouchers, inventories and receivables.

Here are some reasons our associates like working for us:

Benefits (Full Time Associates only)

• We offer competitive wages.
• Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities.

If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug‑free workplace.

Qualifications

Previous Supervisory experience in a hotel environment

Behaviors

• Innovative: Consistently introduces new ideas and demonstrates original thinking (Preferred)
• Enthusiastic: Shows intense and eager enjoyment and interest (Preferred)
• Team Player: Works well as a member of a group (Preferred)
• Leader: Inspires teammates to follow them (Preferred)
• Functional Expert: Considered a thought leader on a subject (Preferred)
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well (Preferred)

Motivations

• Preferred

  Work-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work

• Preferred

  Growth Opportunities: Inspired to perform well by the chance to take on more responsibility

• Preferred

  Goal Completion: Inspired to perform well by the completion of tasks

• Preferred

  Financial: Inspired to perform well by monetary reimbursement

• Preferred

  Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals

• Preferred

  Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Experience

• Preferred

  Previous Supervisory experience in a hotel environment

• Required

  Marriott FSPMS System is a PLUS

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Source: Concord Hospitality