Guest Relations Manager-Renaissance Raleigh Hotel

Tapestry Conshohocken; Raleigh (NC); On-site; USD 40,747 - 50,934; Full time

Benefits offered by this job

Medical/dental/vision plans

Life insurance

401(k) plan

Tuition assistance

Discounted room rates

Job summary

Tapestry Conshohocken is seeking a Guest Relations Manager to lead the front desk team and ensure exceptional service. The role involves managing front desk operations and maintaining quality standards, with a focus on guest satisfaction.

Ideal candidates demonstrate leadership abilities, a detail-oriented approach, and prior experience with Marriott FSPMS. This full-time position offers competitive wages and a comprehensive benefits package, including medical, dental, and 401(k) options.

Qualifications

• Required knowledge of the Marriott FSPMS System.
• Preferred previous supervisory experience in a hotel environment.

Responsibilities

• Oversight of front desk operations as manager on duty.
• Ensure front desk staff is trained in operations, procedures, and systems.
• Adhere to financial control procedures for cash, vouchers, and inventories.

Skills

Innovative

Enthusiastic

Team Player

Leader

Functional Expert

Detail Oriented

Tools

Marriott FSPMS System

Job description

Locations

Renaissance Raleigh, 4100 Main at North Hills St., Raleigh, NC 27609, USA

• On-site
• Pay or shift range: $40,747.74 USD to $50,934 USD (this range is an estimate; final offers may vary based on skills, experience, location, qualifications and other factors.)
• Front Office
• Full-Time
• Requisition #: GUEST061681

Description

We are hiring a Guest Relations Manager.

We are looking for a leader passionate about serving others. Working at the front desk places you at the hub of the hotel, interacting with guests. As the GRM you will bring the team together to provide excellent service while maintaining brand and company standards. You will be proactive, responsive and caring, ensuring a memorable guest experience.

Role Responsibilities

The Guest Services Manager is responsible for the success of the front desk, ensuring guest satisfaction and quality standards, and managing hotel operations in line with brand standards.

Essential Job Functions

• Acts as manager on duty; oversees front desk operations.
• Ensures front desk staff is trained in all front desk operations, including check‑in/check‑out procedures, telephone procedures, hotel amenities and computer systems.
• Ensures front desk staff adheres to financial control procedures for cash, vouchers, inventories and receivables.

Benefits (Full Time Associates only)

Competitive wages. Full‑time associates are eligible for a comprehensive benefits package, including medical/dental/vision plans, life insurance, short‑term/long‑term disability options, 401(k) plan, tuition assistance, discounted room rates at Concord managed hotels, training & development and career advancement opportunities.

If you seek growth and a fun team environment, this role may be right for you. Concord Hospitality is an equal‑opportunity employer (M/F/D/V) and maintains a drug‑free workplace.

Qualifications

Behaviors (Preferred)

• Innovative – consistently introduces new ideas and demonstrates original thinking.
• Enthusiastic – shows intense and eager enjoyment and interest.
• Team Player – works well as part of a group.
• Leader – inspires teammates to follow.
• Functional Expert – considered a thought leader on a subject.
• Detail Oriented – capable of carrying out tasks with all necessary detail.

Motivations (Preferred)

• Work‑Life Balance – values ample time outside work.
• Growth Opportunities – seeks chance to take on more responsibility.
• Goal Completion – motivated by finishing tasks.
• Financial – motivated by monetary reimbursement.
• Flexibility – values ability to set own schedule and goals.
• Ability to Make an Impact – motivated by contributing to project or organization success.

Experience

Required

• Marriott FSPMS System knowledge is required.

Preferred

• Previous supervisory experience in a hotel environment.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.