Hotel Front Office Manager

Concord Hospitality Enterprises; Raleigh (NC); On-site; USD 54,235 - 67,794; Full time

Job summary

Renaissance Raleigh Hotel, part of Concord Hospitality Enterprises, is seeking an experienced Front Office Manager to lead our guest services team and uphold brand standards in Raleigh, NC. This leadership role focuses on delivering superior guest experiences and guiding front desk operations with integrity.

Salary is $54,235.70 to $67,794.13, contingent on experience. The ideal candidate will mentor staff, drive guest satisfaction, and collaborate with Revenue and Sales to optimize occupancy

Qualifications

• Proven leadership experience in hotel front office or guest services management.
• Strong customer service philosophy and ability to foster a guest-first culture.
• Knowledge of revenue management and financial reporting.
• Excellent communication, training, and problem-solving skills.
• Familiarity with HR best practices and compliance standards.

Responsibilities

• Inspire greatness in your team.
• Encourage and support team members to reach their full potential.
• Create a work environment that is a Great Place to Work for all.
• Lead with integrity, transparency, respect, and professionalism.
• Care for your team and their families.
• Maintain guest service as the driving philosophy of the hotel, ensuring every guest leaves satisfied.
• Train, motivate, and empower front desk staff to deliver responsive and professional guest assistance.
• Oversee all front desk operations, including check-in/check-out, telephone procedures, hotel amenities, and system use.
• Act as Manager on Duty, supporting hotel-wide operations when required.
• Partner with the General Manager and Sales team to generate business opportunities, set rate codes, and manage rooming lists.
• Assist with Revenue Management functions and actively participate in revenue calls with corporate and brand teams.
• Produce accurate financial reports in a timely manner.
• Manage HR functions for front desk staff including recruiting, hiring, training, evaluations, and retention efforts.
• Ensure compliance with personnel policies, labor regulations, health and safety codes, and key control procedures.
• Conduct property inspections and oversee preventive maintenance and deep-cleaning schedules to maintain product standards.
• Mentor and develop management talent within the front office team.

Skills

Leadership

Customer service

Revenue management knowledge

Communication skills

HR compliance awareness

Job description

Description

Renaissance Raleigh Hotel is seeking an expereinced hotel Front Office Manager to lead our guest services team.

Salary compensated based upon level of experience: $54,235.70-$67,794.13

This leadership role is responsible for ensuring superior guest satisfaction, upholding product quality standards, and managing front desk operations according to brand standards. The ideal candidate is a hands‑on leader who creates a welcoming atmosphere for guests and inspires their team to deliver exceptional service.

Responsibilities

• Inspire greatness in your team.


• Encourage and support team members to reach their full potential.


• Create a work environment that is a Great Place to Work for all.


• Lead with integrity, transparency, respect, and professionalism.


• Care for your team and their families.


• Maintain guest service as the driving philosophy of the hotel, ensuring every guest leaves satisfied


• Train, motivate, and empower front desk staff to deliver responsive and professional guest assistance


• Oversee all front desk operations, including check-in/check-out, telephone procedures, hotel amenities, and system use


• Act as Manager on Duty, supporting hotel-wide operations when required


• Partner with the General Manager and Sales team to generate business opportunities, set rate codes, and manage rooming lists


• Assist with Revenue Management functions and actively participate in revenue calls with corporate and brand teams


• Produce accurate financial reports in a timely manner


• Manage HR functions for front desk staff including recruiting, hiring, training, evaluations, and retention efforts


• Ensure compliance with personnel policies, labor regulations, health and safety codes, and key control procedures


• Conduct property inspections and oversee preventive maintenance and deep‑cleaning schedules to maintain product standards


• Mentor and develop management talent within the front office team

Qualifications

• Proven leadership experience in hotel front office or guest services management


• Strong customer service philosophy and ability to foster a guest‑first culture


• Knowledge of revenue management, financial reporting, and hotel operations


• Excellent communication, training, and problem-solving skills


• Familiarity with HR best practices and compliance standards

Benefits

• Competitive wages


• Medical, dental, and vision insurance


• Life insurance and short/long‑term disability options


• 401(k) with company match


• Tuition assistance


• Discounted room rates at Concord‑managed hotels


• Training, development, and career advancement opportunities

Why Join Concord?

At Concord Hospitality, we invest in our associates through training and development at all levels. Our "Associate First" culture supports growth, balance, and diversity.

Built on five cornerstones - Quality, Integrity, Community, Profitability, and FUN! - our associates proudly cheer:

We Are Concord!

We are an equal opportunity employer committed to diversity and inclusion and strive to be a Great Place to Work for All.

Behaviors

• Leader: Inspires teammates to follow them (Preferred)


• Innovative: Consistently introduces new ideas and demonstrates original thinking (Preferred)


• Functional Expert: Considered a thought leader on a subject (Preferred)


• Dedicated: Devoted to a task or purpose with loyalty or integrity (Preferred)


• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well (Preferred)

Motivations

• Preferred

  Goal Completion: Inspired to perform well by the completion of tasks



• Preferred

  Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals



• Preferred

  Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Source: Concord Hospitality