Guest Relations Manager-Renaissance Raleigh Hotel

Renaissance-Hotels; Raleigh (NC); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Medical/dental/vision plans

401K options

Tuition assistance

Discounted room rates at Concord/brand

Job summary

Renaissance Raleigh is seeking a Guest Relations Manager to lead the front desk team and ensure superb guest service at all hours. You will uphold brand and Concord Hospitality standards while fostering a cohesive, proactive, and caring guest experience.

As the hub of guest interaction, you will coach staff, maintain operations, and drive timely problem resolution. This role offers growth within a dynamic, values-driven hotel culture in Raleigh, NC.

Qualifications

• Experience in hotel front desk operations and guest services
• Strong supervisory or leadership experience in a hotel setting
• Familiarity with front desk systems and procedures

Responsibilities

• Acts as manager on duty for hotel and oversees front desk operations.
• Ensures front desk staff are trained in check-in/check-out procedures, phone etiquette, and hotel amenities.
• Monitors cash handling, vouchers, inventories and receivables to ensure financial controls.

Skills

Team Player

Leader

Detail Oriented

Innovative

Enthusiastic

Front desk leadership

Tools

Marriott FSPMS System

Job description

• Posted on August 28, 2026

Locations

Showing 1 location

Renaissance Raleigh
4100 Main at North Hills St.
Raleigh, NC 27609, USA

• On-site
• Front Office
• Full-Time
• Requisition #: GUEST063502

Description

We are hiring a Guest Relations Manager

We are looking for a Leader that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests as the GRM you are the one that brings this group to a cohesive team focused on providing our guests excellent service while maintaining all brand standards and Concord standards. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If you enjoy engaging with others, leading a team and have a winning personality and high sense of responsibility – this role is perfect for you! We have a great company culture at Concord Hospitality where everyone is valued and treated with respect. Many of our Guest Relation Managers advance in a couple years to Front Office Managers.

Role Responsibilities:

The Guest Services Manager is responsible for the success of the front desk, for ensuring guest satisfaction and product quality standards are met, and for managing all areas of the hotel according to Brand standards to achieve a friendly atmosphere of superior guest service and product quality. Displays exemplary performance for staff to follow.

Essential Job Functions

• Acts as manager on duty for hotel and manages front desk operations.
• Ensures front desk staff is trained in all front desk operations, including check-in/check-out procedures, telephone procedures, hotel amenities and computer systems.
• Ensures front desk staff is trained in and follows financial control procedures for cash, vouchers, inventories and receivables.

Here are some reasons our associates like working for us:

Benefits (Full Time Associates only)

We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities.

If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.

Behaviors

Preferred

Innovative : Consistently introduces new ideas and demonstrates original thinking

Enthusiastic : Shows intense and eager enjoyment and interest

Team Player : Works well as a member of a group

Leader : Inspires teammates to follow them

Functional Expert : Considered a thought leader on a subject

Detail Oriented : Capable of carrying out a given task with all details necessary to get the task done well

Motivations

Preferred

Work-Life Balance : Inspired to perform well by having ample time to pursue work and interests outside of work

Growth Opportunities : Inspired to perform well by the chance to take on more responsibility

Goal Completion : Inspired to perform well by the completion of tasks

Financial : Inspired to perform well by monetary reimbursement

Flexibility : Inspired to perform well when granted the ability to set your own schedule and goals

Ability to Make an Impact : Inspired to perform well by the ability to contribute to the success of a project or the organization

Experience

Required

Marriott FSPMS System is a PLUS

Preferred

Previous Supervisory experience in a hotel environment

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.