Guest Relations Front Desk Agent (Substitute)

Hotel Austin; United States; On-site; USD 45,000 - 60,000; Full time

Job summary

Starwood Hotels is seeking a Guest Relations Agent to join our front office team in the United States. The role focuses on delivering impeccable guest service from arrival to departure, reflecting our luxury brand in every interaction and ensuring a smooth, welcoming stay.

Around 1 year of related experience is preferred. Multilingual ability is a plus, and flexibility for a 24-hour operation is essential to meet guest needs and uphold brand standards.

Qualifications

• Passionate about hotel operations and guest service with a minimum of 1 year of similar work experience.
• Ability to speak a secondary language is a plus.
• Experience in guest or customer service, a team player, hard worker, multi-tasker and detail oriented.
• Is flexible and willing to meet the demands of a 24-hour operation.

Responsibilities

• Provide warm, welcoming, articulate guest relations at arrival, during stay, and at departure to ensure a relaxing and effortless guest experience.
• Assist guests with inquiries and requests to reflect the brand's best self.
• Represent the front office with professional, courteous service and clear communication.

Skills

Guest service

Team player

Multi-tasking

Detail oriented

Flexible / 24-hour operations

Language skills

Job description

Starwood Hotels is seeking a Guest Relations Agent to join our front office team in the United States. The role focuses on delivering impeccable guest service from arrival to departure, reflecting our luxury brand in every interaction and ensuring a smooth, welcoming stay.

Around 1 year of related experience is preferred. Multilingual ability is a plus, and flexibility for a 24-hour operation is essential to meet guest needs and uphold brand standards.