Guest Relations Coordinator - Ocean Watch

mymvw; Grande Dunes (SC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive Pay

Medical/Dental/Vision/401K options

Travel discounts

Credit Union Membership

Tuition Reimbursement

Counseling & Family Support

Growth and Development Opportunities

Job summary

Marriott Vacations Worldwide in the United States seeks a Guest Relations Coordinator to deliver exceptional guest experiences, provide concierge-style services, and share information about amenities and local attractions. The role emphasizes proactive guest engagement and professional service both by phone and in person.

Flexibility to work weekends/holidays is required. You will collaborate with teams to meet guest needs while upholding safety and company policies, contributing to a welcoming

Qualifications

• Excellent written and verbal communication skills.
• Ability to engage guests and provide information about amenities.
• Availability to work weekends and holidays.

Responsibilities

• Communicate with preview tour customers via telephone before their scheduled arrival and tour date.
• Offer Concierge-style services to guests on promotional vacation packages.
• Provide detailed information about property amenities.
• Engage customers in conversation regarding their stay, property services, and area attractions.
• Identify special customer needs and arrange fulfillment upon arrival.
• Address customers' service needs in a professional, positive, and timely manner.
• Welcome and greet guests and anticipate their needs.
• Interact with colleagues and guests professionally and promptly.
• Enjoy talking with guests by phone and in person with good written and verbal communication skills.
• Follow company policies and safety procedures.

Skills

Communication skills

Guest service mindset

Concierge service

Phone & written communications

Job description

Where great benefits lead to a life fulfilled.

• Competitive Pay
• Medical/Dental/Vision/401K opportunities
• Travel discounts
• Credit Union Membership
• Tuition Reimbursement
• Professional Counseling & Family Support
• Growth and Development Opportunities

*Benefit eligibility will vary by position

As a Guest Relations Coordinator, a typical day will include:

• Communicate s with preview tour customer via telephone before their scheduled arrival and tour date.
• You will offer Concierge-style services to guests coming to stay with us on a promotional vacation package.
• Provide s detailed information about property amenities.
• Engage s customers in conversation regarding their stay, property services, and area attractions/offerings.
• Identif ies special customer needs and arranges to have those needs fulfilled upon customer arrival.
• Address es customers' service needs in a professional, positive, and timely manner.

Guest Experience and Company Standards

• Welcome and greet guests and anticipate and address their needs.
• Interact with colleagues and guests professionally and promptly.
• Enjoy talking with guests by phone and/or in person with excellent written and verbal communication skills.
• Always follow company policies and safety procedures.

To Become a Guest Relations Coordinator:

• Available to work a flexible schedule to include weekends and holidays.
• Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.
• Lift/Carry/Push/Pull Items that Weigh up to 10lbs without assistance.
• Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.