Customer Relations Coordinator

mymvw; South Lake Tahoe (CA); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Competitive pay

Medical/Dental/Vision/401K

Travel discounts

Credit union membership

Tuition reimbursement

Counseling & family support

Growth opportunities

Job summary

Marriott Vacations Worldwide is seeking a Coordinator Customer Relations to support Owners/guests with memorable vacation experiences and events. You will provide concierge-style services, share detailed property information, and engage guests in conversations about their stay and local attractions.

The role requires a flexible schedule including weekends/holidays, excellent communication, and a proactive approach to addressing guest needs with a warm, professional demeanor.

Qualifications

• Flexible schedule including weekends and holidays.
• Excellent written and verbal communication with guests.
• Ability to provide concierge-style services to guests.

Responsibilities

• Communicates with preview tour customers by telephone before arrival and tour date.
• Offers concierge-style services to guests on promotional vacation packages.
• Provides detailed information about property amenities.
• Engages guests in conversation about their stay, services and local attractions.
• Identifies special guest needs and coordinates fulfillment on arrival.
• Addresses guest service needs in a professional, timely manner.
• Welcomes and assists guests, maintaining professional interactions with colleagues.

Skills

Customer service

Phone communication

Guest relations

Concierge services

Interpersonal skills

Job description

Are you looking for a place where meaningful moments are made together?

We make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Coordinator Customer Relations, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together.

Where great benefits lead to a life fulfilled.

• Competitive Pay

• Medical/Dental/Vision/401K opportunities

• Travel discounts

• Credit Union Membership

• Tuition Reimbursement

• Professional Counseling & Family Support

• Growth and Development Opportunities

*Benefit eligibility will vary by position

As a Coordinator Customer Relations, a typical day will include:

• Communicates with preview tour customer via telephone before their scheduled arrival and tour date.

• You will offer Concierge-style services to guests coming to stay with us on a promotional vacation package.

• Provides detailed information about property amenities.

• Engages customers in conversation regarding their stay, property services, and area attractions/offerings.

• Identifies special customer needs and arranges to have those needs fulfilled upon customer arrival.

• Addresses customers' service needs in a professional, positive, and timely manner.

Guest Experience and Company Standards

• Welcome and greet guests and anticipate and address their needs.

• Interact with colleagues and guests professionally and promptly.

• Enjoy talking with guests by phone and/or in person with excellent written and verbal communication skills.

• Always follow company policies and safety procedures.

To Become a Coordinator Customer Relations:

• Available to work a flexible schedule to include weekends and holidays.

• Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.

• Lift/Carry/Push/Pull Items that Weigh up to 10lbs without assistance.

• Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.