Virtual Guest Relations Coordinator - $21.00/hr

mymvw; Orlando (FL); On-site; USD 36,000 - 65,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401K opportunities

Travel discounts

Credit Union Membership

Tuition Reimbursement

Counseling & Family Support

Growth and Development Opportunities

Job summary

Marriott Vacations Worldwide is seeking a Coordinator Customer Relations in Orlando to assist Owners and guests with experiences and events that create memorable vacation moments. You will provide concierge-style services for promotional packages and share detailed information about property amenities.

The role emphasizes guest interaction, professional communication, and adherence to company standards, with weekend/holiday availability as needed.

Qualifications

• Residence in listed US states (FL, NV, UT, AZ, SC).
• Experience with remote or hybrid work environment preferred.

Responsibilities

• Communicates with preview tour customer via telephone before their scheduled arrival and tour date.
• Offers Concierge-style services to guests on promotional vacation packages.
• Provides detailed information about property amenities.
• Engages customers in conversation regarding their stay, property services, and area attractions.
• Identifies special customer needs and arranges fulfillment upon arrival.
• Addresses customers' service needs in a professional, positive, and timely manner.
• Welcomes and greets guests and addresses their needs.
• Interacts with colleagues and guests professionally and promptly.
• Communicates with guests by phone and in person with excellent written and verbal skills.
• Follows company policies and safety procedures.

Skills

Residency Florida

Residency Nevada

Residency Utah

Residency Arizona

Residency South Carolina

Job description

Preferred Qualifications:

• Residence in Florida, Nevada, Utah, Arizona, Nevada or South Carolina.
• Prior administrative experience in a remote or hybrid work environment preferred but not required.

Are you looking for a place where meaningful moments are made together?

We make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Coordinator Customer Relations, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together.

Where great benefits lead to a life fulfilled.

• Competitive Pay
• Medical/Dental/Vision/401K opportunities
• Travel discounts
• Credit Union Membership
• Tuition Reimbursement
• Professional Counseling & Family Support
• Growth and Development Opportunities

*Benefit eligibility will vary by position

As a Coordinator Customer Relations, a typical day will include:

• Communicates with preview tour customer via telephone before their scheduled arrival and tour date.
• You will offer Concierge-style services to guests coming to stay with us on a promotional vacation package.
• Provides detailed information about property amenities.
• Engages customers in conversation regarding their stay, property services, and area attractions/offerings.
• Identifies special customer needs and arranges to have those needs fulfilled upon customer arrival.
• Addresses customers' service needs in a professional, positive, and timely manner.

Guest Experience and Company Standards

• Welcome and greet guests and anticipate and address their needs.
• Interact with colleagues and guests professionally and promptly.
• Enjoy talking with guests by phone and/or in person with excellent written and verbal communication skills.
• Always follow company policies and safety procedures.

To Become a Coordinator Customer Relations:

• Available to work a flexible schedule to include weekends and holidays.
• Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.
• Lift/Carry/Push/Pull Items that Weigh up to 10lbs without assistance.
• Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.