Guest Relations Coordinator - Sign on Bonus *Potential

mymvw; Kaanapali (HI); On-site; USD 40,000 - 44,000; Full time

Benefits offered by this job

Medical/Dental/Vision/401K

Travel discounts

Credit Union Membership

Tuition Reimbursement

Counseling & Family Support

Growth and Development Opportunities

Job summary

Marriott Vacations Worldwide is seeking a Coordinator Customer Relations to assist Owners and guests with experiences and events, delivering memorable vacation moments in a welcoming, friendly environment. You will provide concierge-style services, information on amenities, and engage guests to enhance their stay.

The role requires flexible scheduling, strong communication skills, and a commitment to excellent service, with potential growth in a guest-centric hospitality team.

Qualifications

• Flexibility to work weekends and holidays.
• Ability to communicate clearly with guests and Owners.
• Professional, positive, and timely service delivery.

Responsibilities

• Communicate with preview tour customer via telephone before their scheduled arrival and tour date.
• Offer Concierge-style services to guests on promotional vacation packages.
• Provide detailed information about property amenities.
• Engage customers in conversation about their stay, services, and area attractions.
• Identify special customer needs and arrange fulfillment upon arrival.
• Address customers' service needs in a professional, positive, and timely manner.

Skills

Communication

Customer service

Phone & in-person interaction

Concierge-style service

Job description

Hourly Rate: $20.00

Up to $1K Sign-On Bonus Potential*

Up to $1000 sign on bonus *potential with 1 year of timeshare experience*

Are you looking for a place where meaningful moments are made together?

We make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Coordinator Customer Relations, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together.

Where great benefits lead to a life fulfilled.

• Competitive Pay
• Medical/Dental/Vision/401K opportunities
• Travel discounts
• Credit Union Membership
• Tuition Reimbursement
• Professional Counseling & Family Support
• Growth and Development Opportunities

*Benefit eligibility will vary by position

As a Coordinator Customer Relations, a typical day will include:

• Communicate s with preview tour customer via telephone before their scheduled arrival and tour date.
• You will offer Concierge-style services to guests coming to stay with us on a promotional vacation package.
• Provide s detailed information about property amenities.
• Engages customers in conversation regarding their stay, property services, and area attractions/offerings.
• Identifies special customer needs and arranges to have those needs fulfilled upon customer arrival.
• Addresses customers' service needs in a professional, positive, and timely manner.

Guest Experience and Company Standards

• Welcome and greet guests and anticipate and address their needs.
• Interact with colleagues and guests professionally and promptly.
• Enjoy talking with guests by phone and/or in person with excellent written and verbal communication skills.
• Always follow company policies and safety procedures.

To Become a Coordinator Customer Relations:

• Available to work a flexible schedule to include weekends and holidays.
• Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.
• Lift/Carry/Push/Pull Items that Weigh up to 10lbs without assistance.
• Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.