Guest Relations Associate - Riley - PRN Nights

Indiana University Health; Indianapolis (IN); On-site; USD 19,000 - 28,000; Part time

Job summary

Indiana University Health's Riley Hospital seeks a concierge-level team member for night shifts. You will greet patients and visitors, guiding them with clear information while navigating a busy Emergency Department environment. You will support multiple areas as needed and maintain a friendly, service-oriented presence.

The role requires strong interpersonal skills, flexibility for site changes, and the stamina to walk long distances during shifts, contributing to a positive patient experience.

Qualifications

• Strong customer service skills with a passion for helping others.
• Flexibility to work at different locations as needed.
• Comfortable initiating and engaging in conversations with patients, families, and visitors.
• Ability to remain active throughout the shift, including walking 10,000–15,000 steps per day.

Responsibilities

• Serve as a welcoming and professional representative of the organization.
• Engage with a large volume of patients, families, and visitors; 1,500–2,000 interactions daily.
• Utilize computer systems to access and communicate information.
• Escort patients and family members to various locations within the hospital.
• Provide information about the hospital, local community, and surrounding resources to visitors.

Skills

Customer service

Communication skills

Flexibility

Conversation skills

Education

High School Diploma or GED

Tools

Computer systems

Job description

Location: Riley Hospital - primarily coverage in Emergency Department but may float to other areas if there is a business need.
Hours: 11pm-7am - may work an average of 24 hrs/wk weeknights and weekends depending on the needs of the department
Sets the tone for an exceptional experience by welcoming all guests to our organization in a friendly, helpful manner. Serves as an information resource by answering questions, providing accurate up-to-date information and giving directions to areas within the hospital and any adjoining medical facilities. Responsible for being a culture champion by embracing and demonstrating the mission and vision of the organization. Requires a concierge level customer service attitude.

Key Responsibilities

• Serve as a welcoming and professional representative of the organization.
• Engage with a large volume of patients, families, and visitors, we average 1,500–2,000 interactions each day
• Utilize computer systems efficiently to access and communicate information.
• Escort patients and family members to various locations throughout the hospital.
• Assist out-of-town and out-of-state visitors by providing information about the hospital, local community, and surrounding resources
  

Must Have

• Strong customer service skills with a passion for helping others.
• Flexibility to work at different locations as needed.
• Comfortable initiating and engaging in conversations with patients, families, and visitors.
• Ability to remain active throughout the shift, including walking approximately 10,000–15,000 steps per day.
  

Requirements

• High School Diploma/GED required.
• Previous concierge level customer service experience preferred.
• Previous healthcare experience involving patient/public contact preferred.