Patient Concierge PRN Overnight and Weekends

HCA Healthcare, Inc.; Bowling Green (KY); On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

Comprehensive benefits

Wellbeing support

Time away from work

Savings and retirement resources

Education support

Additional benefits

Job summary

TriStar Greenview Regional Hospital is seeking a Patient Experience Concierge PRN to welcome and assist patients and visitors, guiding them through registration and improving the overall experience. The role emphasizes professional service, patient flow management, and collaboration with nursing staff.

Responsibilities include greeting patients, assisting with check-in, and monitoring lobby areas while ensuring a clean, safe, and welcoming environment for all.

Qualifications

• Minimum 3 years patient access, hotel, restaurant, retail, or customer service experience required.
• Previous Patient Access experience preferred.
• High school diploma or GED preferred.

Responsibilities

• Greet and navigate patients and guests in registration lobby.
• Assist with check-in and monitor registration tracker.
• Provide exceptional customer service and respond to questions.
• Model AIDET guidelines in interactions.
• Oversee front desk and lobby area cleanliness and tidiness.
• Provide patient enrollment assistance for Patient Portal.
• Communicate wait times and updates to leadership.

Skills

Customer service

Communication skills

Hospitality mindset

Education

High school diploma or GED

Hospitality degree preferred

Job description

Schedule: PRN (As Needed) | Must Be Available To Cover Overnight Shifts as Needed and Every Other Weekend 11am-7pm

Do you want to join an organization that invests in you as a Patient Experience Concierge PRN? At TriStar Greenview Regional Hospital, you come first. HCA Healthcare has committed up to 300 million in programs to support our incredible team members over the course of three years.

Job Summary and Qualifications

As a Patient Experience Concierge, you will provide exceptional service to our patient population. You will be responsible for greeting and navigating patients and their guests in registration lobby. You’ll provide assistance to patients checking-in for services and expedite patient flow.

What you will do in this role:

• Welcome patient and family members in a professional manner. Contact the nursing staff for emergency medical needs and answer patient and visitor questions


• Model AIDET guidelines in all interactions with the patient and ensure staff are adhering to the patient experience expectations.


• Promotes and demonstrates excellent customer service


• Oversee the daily activities of the front desk and lobby areas including tidiness of the area


• Greet patients upon arrival, and navigate patient flow


• Assist with check in process; monitor patient registration tracker


• Perform lobby rounding to ensure patients are kept aware of their wait time expectations


• Perform lobby rounding to ensure lobby and waiting room area is clean, safe and comfortable for patients, family and visitors.


• Encourage and assist with patient enrollment in the Patient Portal


• Empowerment to make decisions on their own to help a customer; escalate appropriately


• Understands that our reputation is only as good as our customer’s last experience; ensure it is the best.


• Consistently provide patient flow updates to PTAC leadership


• Assist in resolving real-time patient concerns

What qualifications you will need:

• High school diploma or GED preferred


• Hospitality degree preferred


• Minimum 3 year’s patient access, hotel, restaurant, retail, or customer service experience required


• Previous Patient Access experience preferred

Benefits

TriStar Greenview Regional Hospital, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefitsfor medical, prescription drug, dental, vision, behavioral health and telemedicine services


• Wellbeing support,including free counseling and referral services


• Time away from workprograms for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence


• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling


• Education supportthrough tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing


• Additional benefitsfor fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Note: Eligibility for benefits may vary by location.

HCA Healthcare has been recognized as one of the World's Most Ethical Companies by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated 3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

We are a family 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our Patient Experience Concierge PRN opening. Qualified candidates will be contacted for interviews.

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.