Guest Relations Associate - Full Time Days

Indiana University Health System; Muncie (IN); On-site; USD 30,000 - 40,000; Full time

Job summary

Indiana University Health System is seeking a friendly and helpful individual to welcome guests and provide accurate information at Ball Memorial Hospital. This role emphasizes excellent customer service and requires the ability to assist individuals in wheelchairs.

Key responsibilities include communicating clearly and ensuring a positive experience for patients and visitors. Candidates should have a high school diploma or equivalent, along with relevant customer service experience.

Qualifications

• Ability to provide wheelchair assistance for individuals of various sizes is essential.
• Customer Service experience.
• Previous concierge level customer service experience preferred.
• Previous healthcare experience involving patient/public contact preferred.

Responsibilities

• Excellent Customer Service.
• Clear Communication.
• Transporting patient and family members to destinations throughout the hospital in a wheelchair.

Skills

Customer Service

Communication

Basic Computer skills

Education

High School Diploma/GED

Job description

Hours are 40 hrs/wk:

Scheduling for this position is primarily day time hours M-F, but could occasionally include evenings/ weekends.

Hours of Operation are:

• Monday to Friday, 7:00 AM to 7:00 PM
• Saturday, 8:00 AM to 2:00 PM
• Sunday, 9:00 AM to 1:00 PM

Location:

Ball Memorial Hospital

Job Summary:

Sets the tone for an exceptional experience by welcoming all guests to our organization in a friendly, helpful manner. Serves as an information resource by answering questions, providing accurate up-to-date information and giving directions to areas within the hospital and any adjoining medical facilities. Responsible for being a culture champion by embracing and demonstrating the mission and vision of the organization. Requires a concierge level customer service attitude.

Key Responsibilities:

• Excellent Customer Service
• Clear Communication
• Basic Computer skills
• Transporting patient and family members to destinations throughout the hospital in a wheelchair

Must have:

• Ability to provide wheelchair assistance for individuals of various sizes is essential
• Customer Service experience
• High School Diploma/GED required.
• Previous concierge level customer service experience preferred.
• Previous healthcare experience involving patient/public contact preferred.