Guest Services Representative SE

aah; Lincolnton (NC); On-site; USD 25,967 - 38,986; Part time

Benefits offered by this job

Health and welfare benefits

Paid Time Off programs

Educational Assistance Program

Job summary

aah is seeking a part-time Guest Services Representative for their facility in Lincolnton, North Carolina. This role is critical for assisting patients and visitors, ensuring excellent customer service at all times while performing various clerical and logistical duties.

Qualifications include a high school education, customer service experience, and the ability to lift patients as needed. The position offers competitive pay ranging from $18.85 to $28.30 per hour, along with a variety of benefits including health insurance and paid time off.

Qualifications

• Prior experience in healthcare preferred.
• Computer and data entry skills required.
• Customer service experience required.

Responsibilities

• Greets and assists patients, visitors, and guests.
• Communicates transportation requests to Shuttle Service.
• Maintains a neat and organized lobby area.

Skills

Customer service skills

Critical thinking

Fluent English

Organizational skills

Education

High School education

Job description

Position Details

Department: 11611 Atrium Health Lincoln - Guest Services

Status: Part time

Benefits Eligible: Yes

Hours Per Week: 20

Schedule Details/Additional Information: Various

Pay Range: $18.85 - $28.30

Essential Functions

• Greets and assists patients, visitors, and guests upon arrival, displaying excellent customer service skills at all times.
• Assists patients, visitors, and guests with way finding; escorts them to their destination by walking or use of a wheelchair.
• Assists with taking discharged patients to their means of transportation; helping patients as needed from wheelchair to vehicle.
• Answers incoming calls in a courteous and helpful manner.
• Communicates transportation requests to Shuttle Service, using two-way radio.
• Assists in maintaining a neat and organized lobby, monitors for safety and environmental concerns.
• Keeps front desk area neat, organized and free of clutter.
• Assists with special projects and other clerical duties as assigned by Volunteer Coordinator.
• Directs volunteers assigned to work at the front desk, utilizing them as needed.

Physical Requirements

Must be able to stand or walk for long periods of time. Must be able to push/pull wheelchair and or Staxi Chair as required. Ability to lift a minimum of 35 lbs. for moving and lifting patients in/out of wheelchair as needed. Must speak fluent English. Intact sense of sight, hearing and touch. Able to use critical thinking skills with ability to concentrate and respond quickly under pressure.

Education, Experience and Certifications

High School education required. Customer service experience required. Computer and data entry skills required. Prior experience in healthcare preferred.

Benefits

Advocate Health offers a comprehensive suite of Total Rewards, including competitive compensation, retirement offerings, and programs to support career development.

Compensation

• Base compensation listed within the pay range based on qualifications, skills, relevant experience, and/or training.
• Premium pay such as shift, on call, and more based on a teammate's job.
• Incentive pay for select positions.
• Opportunity for annual increases based on performance.

Benefits and more

• Paid Time Off programs.
• Health and welfare benefits such as medical, dental, vision, life, and short- and long-term disability.
• Flexible Spending Accounts for eligible health care and dependent care expenses.
• Family benefits such as adoption assistance and paid parental leave.
• Defined contribution retirement plans with employer match and other financial wellness programs.
• Educational Assistance Program.

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.