Guest Services Concierge 1

FMOLHS; Baton Rouge (LA); On-site; USD 18,000 - 25,000; Full time

Job summary

FMOLHS is seeking a friendly and efficient front desk/guest services associate in Baton Rouge, LA to support patients, guests, physicians, and staff. You will greet visitors, answer inquiries, and route information while maintaining privacy, safety, and service standards.

You will use phones and computers to provide accurate campus information, assist with directions, and help coordinate services. This role emphasizes proactive hospitality and teamwork in a healthcare environment.

Qualifications

• Experience in hospitality or customer service, preferably in a healthcare setting.
• High school diploma or equivalent required.

Responsibilities

• Anticipates and fulfills needs for patients, guests, physicians, and team members in person and on the telephone.
• Greet incoming patients and guests, making a positive impression.
• Communicate effectively with patients, families and team members; facilitate communication with health care team.
• Use telephone, computer, and resources to provide accurate information about locations, office and clinic details.
• Answer the telephone promptly, positively, and helpfully.
• Assist with wayfinding and escort guests to destinations when needed.
• Provide accurate local information and guide to campus services first.
• Respond to urgent situations and communicate with leaders and resources appropriately.
• Identify service recovery opportunities and provide solutions.
• Complete daily closing duties, and handle mail, flowers, and packages for patients.

Skills

Hospitality

Customer service

Communication

Education

High School diploma or equivalent

Job description

Anticipates and fulfills needs for patients, guests, physicians, and team members in person and on the telephone using a warm and friendly manner while upholding organizational service, safety, and privacy standards.

Responsibilities

Customer Service

• Exhibits hospitality by proactively greeting incoming patients and guests; makes a positive impression
• Is able to communicate effectively with patients, families and team members. Facilitates communication between families and the health care team in family waiting rooms and patient care areas.
• Uses a telephone console, computer, and other resources to provide accurate information to patients, guests, physicians, and team members. Information is not limited to, but will include patient locations (when appropriate), meeting information, office and clinic locations.
• Demonstrates the ability to answers the telephone in a prompt, positive, and helpful manner consistently.
• Facilitates way finding services for guests needing directions within the hospital. Escorts guests to destinations when appropriate.
• Promotes good customer service, anticipates the customer's needs and provides for them. Acts as resource for patients, guests, physicians, and team members by providing accurate information about local restaurants, hotels, shopping, and events while always recommending those services that can be provided on campus first.
• Responds appropriately to urgent situations, such as codes, and communicates effectively to the correct leaders and resources.
• Is able to identify service recovery situations and provide solutions
• Completes zone rounding for cleanliness; Receives, labels, and delivers mail, flowers, and packages to patients promptly.

Administrative and Special Projects

• Set up, stock, maintain, and complete daily closing duties for each area as assigned. Report maintenance and housekeeping needs and track for timely completion.
• Maintains accurate contact information for the hospital personnel, departments, and local resources.
• Actively participates in continuous improvement of services and offerings through pilot programs, approved educational/skill building programs, and department meetings.

Other Duties As Assigned

• Other duties as assigned.

Qualifications

• Two to three years of experience in hospitality or customer service, preferably in a healthcare environment.
• High School or equivalent