Associate - Guest Relations

Indiana University Health; Avon (IN); On-site; USD 19,000 - 25,000; Full time

Job summary

Indiana University Health in Indiana is seeking a friendly, professional concierge to welcome guests and guide them through the hospital environment. This full-time day shift role supports the Patient Experience team by providing accurate information and directions, while embodying IU Health's mission and patient‑centered culture.

The ideal candidate has a high school diploma or GED and prior concierge-level customer service or healthcare interaction, with a commitment to exceptional service and

Qualifications

• High School Diploma/GED required.
• Strong customer service orientation and communication skills.

Responsibilities

• Welcomes guests to the organization in a friendly, helpful manner.
• Answers questions and provides accurate up-to-date information.
• Gives directions to areas within the hospital and adjoining facilities.
• Acts as a culture champion by embracing the mission and vision.
• Maintains a concierge level customer service attitude.

Skills

Customer service

Education

High School Diploma / GED

Job description

Overview

Schedule: Full-Time Day Shift (M-F, 6 am to 2:30 pm)

Work Location: West Hospital (Onsite)

Department Supported: Patient Experience

Primary Responsibilities: Sets the tone for an exceptional experience by welcoming all guests to our organization in a friendly, helpful manner. Serves as an information resource by answering questions, providing accurate up-to-date information and giving directions to areas within the hospital and any adjoining medical facilities. Responsible for being a culture champion by embracing and demonstrating the mission and vision of the organization. Requires a concierge level customer service attitude.

Candidate Qualifications: High School Diploma/GED required.

Preferred Qualifications

• Previous concierge level customer service experience preferred.
• Previous healthcare experience involving patient/public contact preferred.

We are an equal opportunity employer. IU Health does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.