Associate - Guest Relations

Inuplands; Avon (IN); On-site; USD 31,000 - 36,000; Full time

Job summary

Indiana University Health is seeking a friendly, professional Concierge to welcome guests at West Hospital in Avon, IN, and to provide accurate information, answer questions, and give directions to hospital areas and affiliated facilities.

The successful candidate will maintain a concierge level attitude, serve as a culture champion by embracing our mission and vision, and help create a positive patient and visitor experience through courteous, responsive service.

Qualifications

• Concierge level customer service attitude required.
• Healthcare experience involving patient/public contact preferred.
• Previous concierge level customer service experience preferred.

Responsibilities

• Welcomes all guests and serves as an information resource for the hospital and adjoining facilities.
• Answers questions, provides accurate up-to-date information and directions to areas within the hospital.
• Champions the organization's culture by embracing and demonstrating the mission and vision of IU Health.

Education

High School Diploma/GED

Job description

Schedule: Full-Time Day Shift (M-F, 6 am to 2:30 pm)

Work Location: West Hospital (Onsite)

Primary Responsibilities:

Sets the tone for an exceptional experience by welcoming all guests to our organization in a friendly, helpful manner. Serves as an information resource by answering questions, providing accurate up-to-date information and giving directions to areas within the hospital and any adjoining medical facilities. Responsible for being a culture champion by embracing and demonstrating the mission and vision of the organization. Requires a concierge level customer service attitude.

Candidate Qualifications:

• High School Diploma/GED required.

Preferred Qualifications:

• Previous concierge level customer service experience preferred.
• Previous healthcare experience involving patient/public contact preferred.

About Us

• Indiana University Health has nearly 40,000 team members, including more than 3,600 physicians and 1,200 advanced practice providers, and we’re home to the largest nursing network in Indiana with more than 9,000 nursing team members at over 800 sites of care.
• IU Health is ranked No. 1 in Indiana by U.S. News & World Report, Riley Children’s Health is ranked among the top children’s hospitals in the country by U.S. News & World Report.
• A unique partnership with the Indiana University School of Medicine – one of the nation’s largest medical schools – gives patients access to groundbreaking research and innovative treatments, and it offers team members access to the latest science and the very best training – advancing healthcare for all.

• With 15 hospitals, including seven with Magnet designation and eight with Pathways to Excellence designation, our team members are leading the way through excellence.
• At Indiana University Health, your personal and professional growth is a top priority. You will have access to many diverse opportunities to learn and develop in meaningful ways that matter most to you, such as advanced clinical training, leadership development, promotion opportunities and cross training development.
• Indiana University Health is invested in the lives of Hoosiers, leading the transformation of healthcare to make Indiana one of the nation’s healthiest states.

About the Team

Indiana University Health is Indiana’s most comprehensive health system, with 15 hospitals and nearly 40,000 team members serving Hoosiers across the state. We’re looking for team members who are inspired by challenging and meaningful work for the good of every patient. People who are compassionate and serve with a purpose. People who aspire to excellence every day.

Job Info

• Job Identification 425038
• Job Category Administrative, Clerical, Customer Service
• Posting Date 08/10/2026, 05:45 PM
• Locations 1111 N Ronald Reagan Pkwy, Avon, IN, 46123, US