Guest Relations

Milwaukee Brewers Baseball Club; Milwaukee (WI); On-site; USD 16,531 - 22,041; Part time

Benefits offered by this job

Ballpark discounts

Recognition program and incentives

Inclusive training and development

Job summary

The Milwaukee Brewers Baseball Club is seeking friendly Guest Relations staff to welcome fans and provide stadium information at American Family Field in Milwaukee, WI. The role involves greeting guests, guiding them safely, and delivering excellent customer service during games and events.

Positions include Outside Greeter, Escalator Attendant, Wheelchair Attendant, and Designated Driver Booth. Applicants should be at least 18, have a high school diploma or GED, and be able to work flexible

Qualifications

• Must communicate well and provide excellent customer service.
• Able to attend training sessions and use available programs.
• Available to work weekdays, weeknights, weekends and arrive before games.
• Able to stand for extended periods and work in all weather.

Responsibilities

• Greet and positively engage guests upon arrival and throughout their visit.
• Treat guests with courtesy, assist with directions and information.
• Provide event information and ballpark guidance while enforcing policies.
• Operate a voice amplifier and monitor escalators for safety.
• Coordinate with staff to facilitate safe entrances and shuttle services.

Skills

Customer service

Communication

Conflict handling

Guest assistance

Team player

Education

High school diploma or GED

Job description

Guest Relations

US-WI-Milwaukee

The Milwaukee Brewers take pride in the excellent service we provide our fans and guests each and every time they come to a ballgame or event at American Family Field. Guest Relations staff are responsible for welcoming, greeting and/or providing stadium related information/assistance while offering the finest customer service to American Family Field guests. Guest Relations Staff Members have the possibility of working in various positions including Outside Greeter, Escalator Attendants, Wheelchair Attendants and Designated Driver Booth. This position does a great deal of walking, climbing stairs and standing on concrete surfaces in both cold and hot weather.

Core duties for this role include, but are not limited to:

• Greet and positively engage with all guests upon arrival and throughout their visit at American Family Field to ensure an exceptional guest experience


• Treat our guests with courtesy and respect and assist them to ensure their visit is safe, clean, fun, and family-friendly


• Provide event information, general ballpark directions, instructions and guidance to all fans while ensuring fan compliance with American Family Field and MLB policies/procedures (i.e. screening procedures, prohibited items, special assistance options)


• Operate a voice amplifier confidently to deliver clear instructions and guidance to guests outside of gates


• Monitor and cover escalators to ensure guests safety during use


• Operate Wheelchair Services and assist with coordination of Shuttle Services


• Direct and maintain control over queue formations at gate entrances and escalators


• Communicate with appropriate staff to coordinate optimal entrance into ballpark for fans and guests

The ideal candidate will have a high school diploma or general education degree (GED); and six to twelve months related experience and/or training; or equivalent combination of education and experience, as well as:

• Employees must communicate well and be friendly, knowledgeable, well-groomed, assertive and able to intervene in conflict situations


• Must have the ability to provide excellent customer service to all fans and guests in a professional, respectful, and friendly manner


• Must be available to attend training sessions, stadium tours and other events, as necessary, prior to beginning of the baseball season


• Willing to learn and use programs on your computer and/or mobile phone to submit availability and complete necessary employment training


• Must be available to work weekdays, weeknights, and weekends during baseball season


• Must be available to arrive up to three (3) hours prior to game time


• Must be able to stand for up to five (5) hours at a time


• Must be able to work in all weather conditions


• Must be at least 18 years of age

Work Hours

Hours vary according to the game and event schedule. Must be available to arrive up to three (3) hours prior to game time.

Perks

• Ballpark discounts


• Recognition program and incentives


• Inclusive training and development opportunities aligned with Club values

For more information about our Crew, other benefits and insight into our Club culture please visit our Careers Page.