Guest Preview Concierge

Career Site Brand; Florida; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Biweekly Pay

Growth Opportunities

401K

Comprehensive Benefits – Health,Dental

Vision Plans

EAP – Employee Assistance Program

PTO - Paid Time Off

Discounts through IHG

Tuition Reimbursement

Continuing Education Courses

Outstanding Company Culture

Job summary

Holiday Inn Club Vacations at Orange Lake Resort in Kissimmee, FL is seeking a Preview Confirmation Agent. This full-time role pays weekly and includes PTO, 401K, health benefits, and discounts at IHG hotels.

The agent will call guests with previews to confirm appointments, answer questions, and provide high-quality service, while coordinating with resort leadership to maintain show rates and guest satisfaction.

Qualifications

• High School diploma or GED or equivalent.
• Customer services and/or hospitality experience preferred.
• Bilingual preferred but not required.
• Dependable and goal oriented.
• Self-directed and independent but works as a team player.
• Persuasive interpersonal skills to gain acceptance of an idea, plan, activity, service or product from guests and co-workers.
• Strong work ethic, high energy level, and positive attitude.
• Pursuit of continuous improvement; enhance or increase personal knowledge and skills that will assist in job performance.
• Must have reliable transportation.

Responsibilities

• Call all guests that have a preview scheduled to confirm their appointment to insure the highest show rate possible for tours.
• Assist the supervisor / manager with any other duties requested.
• Maintain integrity while dealing with owners and guests; keep constant communication with Resort Guest Services Manager and Director of Sales for all exceptions and incidents.

Skills

Customer service

Hospitality

Interpersonal skills

Analytical skills

Communication (verbal)

Communication (written)

Time management

Team player

Reliability

Education

High School diploma or GED

Tools

Computers

Job description

Holiday Inn Club Vacations at Orange Lake Resort in Kissimmee, FL is seeking a Preview Confirmation Agent. This full-time role pays weekly and includes PTO, 401K, health benefits, and discounts at IHG hotels.

The agent will call guests with previews to confirm appointments, answer questions, and provide high-quality service, while coordinating with resort leadership to maintain show rates and guest satisfaction.