Casino Cashier & Guest Experience Specialist

PENN Entertainment, Inc.; Bossier City (LA); On-site; USD 17,000 - 22,000; Full time

Job summary

PENN Entertainment, Inc. is hiring a Cashier at our Louisiana property in Bossier City. You will handle financial transactions, verify eligibility for PennPlay, and help balance the cash drawer while delivering friendly service.

The role requires basic math, reliable cash handling, and the ability to work in a fast-paced, high-energy casino environment; LA gaming license must be obtainable.

Qualifications

• High School Diploma or equivalent; six months to one year of customer service experience preferred.
• Must be 21 years or older.
• General cashiering or prior money handling experience required.
• Basic math skills required; 10 key experience a plus!
• Ability to stand, lift, walk, bend, and stoop throughout duration of shift.
• Must be able to obtain LA gaming license.
• Excels both independently and as part of a team.

Responsibilities

• Handles financial transactions including but not limited to performing credit checks, release of jackpot payments, exchanging cash for casino tokens, and cashing checks.
• Determines customer qualifications for PennPlay members admission by reviewing player information based upon established criteria, opens new player accounts, issues replacement cards, and merges duplicate accounts.
• Accounts for all transactions and balancing of books to ensure accuracy of casino revenue.
• Handles all guest questions and concerns to provide exceptional guest service.
• Ensures that the cash drawer is balanced at all times and makes exchanges with the vault when necessary.
• Effectively communicate the benefits of Players Club membership to all guests.
• Maintain comprehensive knowledge of all current and upcoming promotions, events and unique offers throughout the property and effectively communicate to guests.
• Fulfill all promotional offers to be redeemed at the club, including coupons, prizes, redemptions, entertainment tickets and drawing tickets.
• Operate point of sale register handling cash and credit cards accurately for entertainment ticket sales.
• Participate and assist in any needed capacity with all casino and property-wide events.

Skills

Customer service

Cash handling

Basic math

Six months to one year of customer ser

Education

High School Diploma or equivalent

Tools

POS system

Job description

PENN Entertainment, Inc. is hiring a Cashier at our Louisiana property in Bossier City. You will handle financial transactions, verify eligibility for PennPlay, and help balance the cash drawer while delivering friendly service.

The role requires basic math, reliable cash handling, and the ability to work in a fast-paced, high-energy casino environment; LA gaming license must be obtainable.