PENN PLAY REP

l Baton Rouge; Baton Rouge (LA); On-site; USD 32,000 - 42,000; Full time

Job summary

PENN Entertainment in Baton Rouge is seeking an energetic Guest Services Associate to sign up guests for the PENN Play card, manage VIP access, and help coordinate promotions. You will handle cash transactions, issue comps, and support marketing events.

The ideal candidate is 21+, has a high school diploma, at least one year of work experience, and proficient in Microsoft Office; prior money handling is preferred. Competitive benefits apply from day one.

Qualifications

• Must be 21 years or older.
• High school diploma or equivalent.
• One year of prior work experience.
• Proficiency in Microsoft Excel, Access, and Word.
• Money handling experience preferred.

Responsibilities

• Sign up new guests for the PENN Play card and maintain guest records.
• Manage access to the VIP Club.
• Explain complimentary structure and levels of services and/or goods.
• Cash direct mail and cash back coupons; balance bank at end of shift.
• Issue complimentary services and/or goods based on qualified play.
• Issue cash and VIP credentials and event tickets.
• Coordinate PENN Play promotions and assist at promotions and events.
• Assist with maintenance and inventory of PENN Play merchandise.
• Distribute promotional coupons and gifts.
• Print win/loss statements for guests upon request.

Skills

Money handling experience

Education

High school diploma or equivalent

Tools

Microsoft Excel

Microsoft Access

Microsoft Word

Job description

Overview

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

Responsibilities

• Sign up new guests for the PENN Play card. Processes replacement cards and maintains the database updating guest records and flagging duplicate accounts to ensure guest information is correct.
• Manage access to the VIP Club
• Effectively explains complimentary structure and how to qualify for different levels of complimentary services and/or goods.
• Cash direct mail and cash back coupons, maintain accountability for all redeemed coupons and cash bank; balance bank at end of shift.
• Issue complimentary services and/or goods based on qualified play.
• Issue cash and complimentary event tickets and VIP credentials.
• Help coordinate PENN Play promotions and assists at marketing promotions and events.
• Help with maintenance and inventory control of PENN Play merchandise.
• May distribute promotional coupons and gifts.
• Print win/loss statements for guests upon request.

Requirements

• Must be age 21 or older
• Obtain and maintain valid state gaming license
• High school diploma or equivalent
• One year of prior work experience
• Must be proficient in Microsoft applications (Excel, Access, Word)
• Previous money handling experience preferred