ACE Club Guest Experience Supervisor

Agua Caliente Casinos; Rancho Mirage (CA); On-site; USD 42,000 - 62,000; Full time

Job summary

Agua Caliente Casinos in Rancho Mirage, CA, seeks a Customer Service Supervisor to manage ACE Representatives, schedule, and supervise daily operations at the ACE Club.

You will develop guest loyalty, coordinate with the ACE Manager, and ensure high levels of service and compliance with SOPs.

This role requires strong supervisory skills, English communication, and experience in customer service within a casino environment.

Qualifications

• High school diploma or GED.
• 1 year customer service experience and/or training or equivalent combination of education and experience.
• Must have good supervisory skills.
• Ability to work with all departments and have excellent customer service skills.
• Must be able to communicate in English.

Responsibilities

• Initiate ACE Club membership through accurate and timely data entry.
• Record and report database information to management, may assist in updating database files.
• Must possess and maintain thorough knowledge of all Agua Caliente Casino properties and events.
• Display superior people skills and project a mature presence and confidence.
• Provide the highest level of ongoing customer service.
• Oversee and participate in surveys and queries.
• Assist in making reservations for guests and arranging transportation as needed.
• Coordinate, direct and evaluate ACE Representatives on policies and job performance.
• Monitor staff performance and adherence to company policies.
• Assist in training ACE Representatives and other personnel.

Skills

Customer service

Supervisory skills

English communication

Education

High school diploma or GED

Job description

Agua Caliente Casinos in Rancho Mirage, CA, seeks a Customer Service Supervisor to manage ACE Representatives, schedule, and supervise daily operations at the ACE Club.

You will develop guest loyalty, coordinate with the ACE Manager, and ensure high levels of service and compliance with SOPs.

This role requires strong supervisory skills, English communication, and experience in customer service within a casino environment.