Guest Lead - Store Leader & Guest Experience Coach

standoutforgood; Pittsburgh (Allegheny County); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive base pay

Paid Volunteer Time

Paid Time Off

Generous associate discount

401k with company match

Advancement opportunities

Job summary

Stand Out For Good, Inc. is seeking a Guest Lead to drive outstanding guest experiences across our stores in the Pittsburgh area.

You will partner with store leadership to steer daily operations, coach associates on service standards, and ensure compelling visual presentations that reflect our brands and mission. The role emphasizes accountability, teamwork, and adherence to code of conduct while maintaining a clean store, executing opening/closing procedures, and supporting loss prevention

Qualifications

• Must be at least 20 years of age.
• Previous retail experience preferred.
• Physical ability to perform tasks, which could require prolonged standing, sitting, reaching, kneeling and / or squatting frequently. May be required to occasionally climb ladders, climb and descend stairs frequently, depending on location. Must be able to lift and carry 30 pounds regularly without assistance.

Responsibilities

• Consistently delivers an exceptional guest experience.
• Consistently adheres to Altar'd State's guest service standards.
• Acts as a positive role model, contributes to a culture of teamwork.
• Coaches associates on guest interactions, recognizes great performance.
• Demonstrates accountability and ownership of behaviors and results.
• Embraces feedback and uses it to drive positive change.
• Embraces change, leads through conflict and treats others with respect.
• Maintains a clean and presentable store environment.
• Assists in the construction of merchandising and window displays.
• Represents the brand well by adhering to dress and grooming standards.
• Completes opening/closing procedures as directed by management.
• Adheres to loss prevention policies and procedures.
• Participates in walk-throughs, communicates successes and opportunities.
• Serves as leader on duty as needed.
• Adheres to organizational Code of Conduct.

Job description

Stand Out For Good, Inc. is seeking a Guest Lead to drive outstanding guest experiences across our stores in the Pittsburgh area.

You will partner with store leadership to steer daily operations, coach associates on service standards, and ensure compelling visual presentations that reflect our brands and mission. The role emphasizes accountability, teamwork, and adherence to code of conduct while maintaining a clean store, executing opening/closing procedures, and supporting loss prevention