Guest Experience Store Leader — Drive Impact & Growth

standoutforgood; North Carolina; On-site; USD 42,000 - 65,000; Full time

Job summary

Stand Out For Good, Inc. is seeking a Guest Engagement Assistant Store Leader to create an exceptional guest experience in their store.

You will hire, train, and develop a diverse team that forms authentic connections with guests in every interaction, driving sales and meeting all guest-experience goals. Your leadership will cultivate a high-energy environment, coach staff to deliver outstanding service, and ensure a welcoming store atmosphere.

Qualifications

• Strong communication skills with an outgoing personality and willingness to engage with guests.
• Proven record as a successful hospitality leader with a high degree of knowledge in all aspects of leadership including financial results, guest satisfaction and employee relations aspects of the role.
• The ability to maintain a beautiful environment using a keen eye for detail, ensuring a pleasing experience and inviting atmosphere.
• A genuine desire to make a positive impact on the community and contribute to meaningful causes.
• Creative and entrepreneurial thinking with the ability to react instinctively to implementing revenue driven ideas and opportunities.
• A well-groomed and stylish appearance is essential, reflecting both personal pride and a commitment to delivering a world-class guest experience at Stand Out For Good Inc.
• Ability to work a varied schedule with a minimum of 40 hours a week including holidays, nights and weekends
• 1 year Retail or Hospitality Management
• Bachelor’s Degree preferred
• Physical ability to perform tasks, which could require prolonged standing, sitting, reaching, kneeling and/or squatting frequently. May be required to occasionally climb ladders, climb and descend stairs frequently, depending on location
• Must be able to lift and carry 30 pounds regularly without assistance

Responsibilities

• Cultivates a guest-focused environment by driving volume and anticipating guest needs
• Models excellent service standards and coaches associates to deliver exceptional guest experiences
• Recruit, train and develop a team to achieve individual, store, and company goals
• Foster team commitment through support, relationship building, and recognizing individual contributions
• Manages the Mission Monday campaign to positively impact your community to enhance people’s lives
• Holds self and the team accountable for achievement of P&L results and statistical standards
• Provides timely feedback, recognition, and rewards to associates, driving retention and performance

Skills

Strong communication

Hospitality leadership

Attention to detail

Community impact

Entrepreneurial thinking

Professional appearance

Flexible schedule

Education

Bachelor’s Degree preferred

Job description

Stand Out For Good, Inc. is seeking a Guest Engagement Assistant Store Leader to create an exceptional guest experience in their store.

You will hire, train, and develop a diverse team that forms authentic connections with guests in every interaction, driving sales and meeting all guest-experience goals. Your leadership will cultivate a high-energy environment, coach staff to deliver outstanding service, and ensure a welcoming store atmosphere.