Guest Lead & Keyholder: Elevate Service On Duty

standoutforgood; Richmond (VA); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Paid Volunteer Time

Paid Time Off

Generous associate discount

401k with company match

Advancement opportunities

Job summary

Altar'd State in Richmond, VA is seeking a Guest Lead to drive exceptional guest service, maintain compelling visual presentations, and coach associates to achieve store goals.

Reporting to Store Leadership, you will lead opening/closing procedures, uphold dress and grooming standards, and maintain a clean, inviting store environment while supporting loss prevention and merchandising efforts.

Qualifications

• Must be at least 18 years of age.
• Previous retail experience preferred.
• Physical ability to perform tasks, including prolonged standing, lifting up to 30 pounds.

Responsibilities

• Consistently delivers an exceptional guest experience.
• Consistently adheres to Altar'd State's guest service standards.
• Acts as a positive role model, contributing to a teamwork culture.
• Coaches associates on guest interactions and recognizes great performance.
• Demonstrates accountability and ownership of behaviors and results.
• Embraces feedback and uses it to drive positive change.
• Embraces change, leads through conflict and treats others with respect.
• Maintains a clean and presentable store environment.
• Assists in merchandising and window displays construction.
• Represents the brand by adhering to dress and grooming standards.
• Completes opening/closing procedures as directed by management.
• Adheres to loss prevention policies and procedures.
• Participates in walk-throughs, communicates successes and opportunities.
• Serves as leader on duty as needed.
• Adheres to organizational Code of Conduct.

Job description

Altar'd State in Richmond, VA is seeking a Guest Lead to drive exceptional guest service, maintain compelling visual presentations, and coach associates to achieve store goals.

Reporting to Store Leadership, you will lead opening/closing procedures, uphold dress and grooming standards, and maintain a clean, inviting store environment while supporting loss prevention and merchandising efforts.