Guest Experience Lead & Keyholder — Retail Impact

Altar'd State; Richmond (VA); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Volunteer time

Paid time off

Discount

401k match

Advancement opportunities

Job summary

Stand Out For Good, Inc. at Altar’d State in Richmond, VA is seeking a Guest Lead to deliver exceptional guest service, maintain compelling visual presentations, and support ongoing associate development and store operations.

Reporting to Store Leadership, the role emphasizes coaching, adhering to guest service standards, and leading by example to drive a positive team environment and compliant store execution.

Qualifications

• Must be at least 18 years old.
• Previous retail experience preferred.
• Physical ability to stand, reach, bend and lift up to 30 pounds.

Responsibilities

• Consistently delivers an exceptional guest experience
• Consistently adheres to guest service standards
• Acts as a positive role model, contributes to a culture of teamwork
• Coaches associates on guest interactions
• Demonstrates accountability and ownership of behaviors and results
• Embraces feedback and uses it to drive positive change
• Embraces change, leads through conflict and treats others with respect
• Maintains a clean and presentable store environment
• Assists in merchandising and window displays
• Represents the brand by adhering to dress and grooming standards
• Completes opening/closing procedures as directed
• Adheres to loss prevention policies and procedures
• Participates in walk-throughs, communicates successes and opportunities
• Serves as leader on duty as needed
• Adheres to organizational Code of Conduct

Skills

Guest service

Leadership

Coaching

Teamwork

Job description

Stand Out For Good, Inc. at Altar’d State in Richmond, VA is seeking a Guest Lead to deliver exceptional guest service, maintain compelling visual presentations, and support ongoing associate development and store operations.

Reporting to Store Leadership, the role emphasizes coaching, adhering to guest service standards, and leading by example to drive a positive team environment and compliant store execution.