Guest Journey Coordinator

Gracegetawaystravelllc; Cincinnati, Northern (OH, KY); Hybrid; USD 40,000 - 56,000; Full time

Benefits offered by this job

Remote work

Flexible scheduling

Onboarding & training

Leadership development

Educational resources

Continuing education opportunities

Collaborative team environment

Job summary

Gracegetawaystravelllc is seeking a Guest Journey Coordinator to support onboarding, learning, and ongoing development within a remote team. You will organize training sessions, explain processes, and help teammates gain confidence with new skills and systems.

This role emphasizes teaching, clear communication, and structured content. You will monitor progress, provide constructive feedback, and collaborate with team leaders to foster a positive learning environment.

Qualifications

• Excellent written and verbal communication.
• Comfortable teaching, explaining, or presenting information to others.
• Good organizational and time-management abilities.
• Patient and supportive approach when working with individuals at different experience levels.
• Ability to provide clear and constructive feedback.
• Comfortable working independently in a remote environment.
• Comfortable learning and using online platforms and digital tools.
• Reliable follow-through and attention to detail.
• Experience in training, education, leadership, coaching, customer service, onboarding, or team development is helpful but not required.

Responsibilities

• Assist with onboarding and orientation for new team members.
• Support the coordination and delivery of virtual training sessions.
• Help team members understand processes, tools, resources, and available systems.
• Provide guidance and follow-up as individuals progress through training.
• Assist with organizing training materials, resources, and educational content.
• Communicate upcoming training opportunities and development activities.
• Answer questions and help direct team members to appropriate resources.
• Encourage participation in ongoing learning and professional development.
• Support individual skill development through coaching and constructive feedback.
• Assist with identifying areas where additional training or clarification may be helpful.
• Maintain organized records related to training and development activities.
• Collaborate with team leaders to support a positive and productive learning environment.

Skills

Strong communication

Teaching / training

Organizational skills

Time management

Patience and support

Feedback delivery

Independent remote work

Digital tools familiarity

Attention to detail

Customer service onboarding

Job description

Guest Journey Coordinator

We are seeking an organized and people-focused Guest Journey Coordinator to support onboarding, learning, and ongoing development within a remote team environment. This role is well suited for someone who enjoys teaching others, communicating clearly, organizing information, and helping people build confidence as they learn new skills and systems.

Key Responsibilities

• Assist with onboarding and orientation for new team members
• Support the coordination and delivery of virtual training sessions
• Help team members understand processes, tools, resources, and available systems
• Provide guidance and follow-up as individuals progress through training
• Assist with organizing training materials, resources, and educational content
• Communicate upcoming training opportunities and development activities
• Answer questions and help direct team members to appropriate resources
• Encourage participation in ongoing learning and professional development
• Support individual skill development through coaching and constructive feedback
• Assist with identifying areas where additional training or clarification may be helpful
• Maintain organized records related to training and development activities
• Collaborate with team leaders to support a positive and productive learning environment

Qualifications

• Strong written and verbal communication skills
• Comfortable teaching, explaining, or presenting information to others
• Good organizational and time-management abilities
• Patient and supportive approach when working with individuals at different experience levels
• Ability to provide clear and constructive feedback
• Comfortable working independently in a remote environment
• Comfortable learning and using online platforms and digital tools
• Reliable follow-through and attention to detail
• Previous experience in training, education, leadership, coaching, customer service, onboarding, or team development is helpful but not required

Benefits

• Remote work environment
• Flexible scheduling
• Comprehensive onboarding and training
• Ongoing professional and leadership development
• Access to training platforms, tools, and educational resources
• Continuing education opportunities
• Collaborative team environment
• Opportunities to strengthen training, coaching, communication, and leadership skill