Guest Journey Specialist

Gracegetawaystravelllc; Cleveland, Northern (OH, KY); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Remote work

Flexible schedule

Onboarding

Professional development

Training platforms access

Continuing education

Team collaboration

Leadership development

Job summary

Gracegetawaystravelllc is seeking a Guest Journey Specialist to support onboarding, learning, and ongoing development within a fully remote team. The role emphasizes teaching, clear communication, and helping colleagues gain confidence with new tools and processes.

You will assist with onboarding, coordinate virtual training sessions, guide teammates through resources, and provide constructive feedback to foster growth. Strong communication and remote-platform skills are essential.

Qualifications

• Strong written and verbal communication skills.
• Comfortable teaching, explaining, or presenting information to others.
• Good organizational and time-management abilities.
• Patient and supportive approach with varying experience levels.
• Ability to provide clear and constructive feedback.
• Comfortable working independently in a remote environment.
• Familiar with online platforms and digital tools.
• Reliable follow-through and attention to detail.
• Experience in training, education, leadership, coaching, onboarding, or team development is helpful but not required.

Responsibilities

• Assist with onboarding and orientation for new team members.
• Support the coordination and delivery of virtual training sessions.
• Help team members understand processes, tools, resources, and available systems.
• Provide guidance and follow-up as individuals progress through training.
• Assist with organizing training materials, resources, and educational content.
• Communicate upcoming training opportunities and development activities.
• Answer questions and help direct team members to appropriate resources.
• Encourage participation in ongoing learning and professional development.
• Support individual skill development through coaching and constructive feedback.
• Maintain organized records related to training and development activities.
• Collaborate with team leaders to support a positive and productive learning environment.

Skills

Strong communication

Teaching and coaching

Organizational skills

Remote work adaptability

Attention to detail

Time management

Independent work

Tools

Online platforms

Job description

Guest Journey Specialist

We are seeking an organized and people-focused Guest Journey Specialist to support onboarding, learning, and ongoing development within a remote team environment. This role is well suited for someone who enjoys teaching others, communicating clearly, organizing information, and helping people build confidence as they learn new skills and systems.

Key Responsibilities

• Assist with onboarding and orientation for new team members
• Support the coordination and delivery of virtual training sessions
• Help team members understand processes, tools, resources, and available systems
• Provide guidance and follow-up as individuals progress through training
• Assist with organizing training materials, resources, and educational content
• Communicate upcoming training opportunities and development activities
• Answer questions and help direct team members to appropriate resources
• Encourage participation in ongoing learning and professional development
• Support individual skill development through coaching and constructive feedback
• Assist with identifying areas where additional training or clarification may be helpfulMaintain organized records related to training and development activities
• Collaborate with team leaders to support a positive and productive learning environment

Qualifications

• Strong written and verbal communication skills
• Comfortable teaching, explaining, or presenting information to others
• Good organizational and time-management abilities
• Patient and supportive approach when working with individuals at different experience levels
• Ability to provide clear and constructive feedback
• Comfortable working independently in a remote environment
• Comfortable learning and using online platforms and digital tools
• Reliable follow-through and attention to detail
• Previous experience in training, education, leadership, coaching, customer service, onboarding, or team development is helpful but not required

Benefits

• Remote work environment
• Flexible scheduling
• Comprehensive onboarding and training
• Ongoing professional and leadership development
• Access to training platforms, tools, and educational resources
• Continuing education opportunities
• Collaborative team environment
• Opportunities to strengthen training, coaching, communication, and leadership skill