Guest Journey Coach: Remote Onboarding & Training

Grace & Getaways Travel LLC; Cincinnati (OH); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Remote work environment

Flexible scheduling

Onboarding and training program

Leadership development opportunities

Training platforms access

Collaborative team culture

Job summary

Grace & Getaways Travel LLC is seeking a thoughtful Guest Journey Coordinator to support onboarding, learning, and ongoing development within a fully remote team. You will help train new teammates, explain processes, and guide colleagues as they gain confidence with new systems.

This role emphasizes clear communication, organized materials, and constructive feedback. You will collaborate with team leads to create a positive learning environment and ensure accessible resources for varied

Qualifications

• Strong written and verbal communication skills.
• Comfortable teaching, explaining, or presenting information to others.
• Good organizational and time-management abilities.
• Patient and supportive approach with varied experience levels.
• Ability to provide clear and constructive feedback.
• Comfortable working independently in a remote environment.
• Familiar with online platforms and digital tools.
• Reliable follow-through and attention to detail.

Responsibilities

• Assist with onboarding and orientation for new team members.
• Support the coordination and delivery of virtual training sessions.
• Help team members understand processes, tools, resources, and systems.
• Provide guidance and follow-up as individuals progress through training.
• Organize training materials, resources, and content.
• Communicate upcoming training opportunities and development activities.
• Answer questions and direct team members to resources.
• Encourage ongoing learning and professional development.
• Support skill development through coaching and feedback.
• Identify training gaps and clarify needs.
• Maintain records related to training and development activities.
• Collaborate with team leaders to foster a positive learning environment.

Skills

Communication

Teaching

Organizational skills

Feedback

Remote work

Digital tools

Job description

Grace & Getaways Travel LLC is seeking a thoughtful Guest Journey Coordinator to support onboarding, learning, and ongoing development within a fully remote team. You will help train new teammates, explain processes, and guide colleagues as they gain confidence with new systems.

This role emphasizes clear communication, organized materials, and constructive feedback. You will collaborate with team leads to create a positive learning environment and ensure accessible resources for varied