Guest Host - Fast-Paced Casino Front Desk (Day-One Perks)

M Resort Spa Casino; Henderson (NV); On-site; USD 17,000 - 28,000; Full time

Benefits offered by this job

Medical coverage from day one

401(k) matching

Annual performance bonus

Paid time off

Job summary

PENN Entertainment is hiring a friendly Host/Hostess in Nevada to greet guests, manage wait lists, and assist with reservations. You will guide guests to seating, provide dining and services information, and uphold a clean, professional stand.

Strong communication in English and experience in fast-paced venues are desirable. You'll work in a dynamic casino hospitality environment, coordinating with team members and managers to ensure smooth service, accurate guest counts, and excellent guest

Qualifications

• Must be at least 18 years old with a High School Diploma or GED.
• Experience in high-volume, full-service hospitality or restaurant settings preferred.
• Strong organization, communication, and guest-flow management skills.
• Excellent verbal and written English communication; math for counts and reservations.

Responsibilities

• Present clean menus to guests and inspect for wear; replace as needed.
• Maintain professional host stand appearance and surrounding areas.
• Provide guests with accurate information on services, dining hours, and options.
• Monitor wait times and identify large parties to optimize seating.
• Answer calls, assist with reservations and inquiries; support team members.
• Oversee side-work and ensure smooth shift transitions and handoffs.
• Address guest concerns promptly and notify the manager on duty.
• Ensure tables are set properly at shift start and coordinate staff breaks.
• Provide courteous service to guests and team members.

Skills

Organizational skills

Interpersonal skills

Verbal communication

Written communication

Math for reservations

English proficiency

MICROS/MMS familiarity

Education

High School Diploma or GED

Tools

MICROS

MMS

Reservation systems

Job description

PENN Entertainment is hiring a friendly Host/Hostess in Nevada to greet guests, manage wait lists, and assist with reservations. You will guide guests to seating, provide dining and services information, and uphold a clean, professional stand.

Strong communication in English and experience in fast-paced venues are desirable. You'll work in a dynamic casino hospitality environment, coordinating with team members and managers to ensure smooth service, accurate guest counts, and excellent guest