Guest Experience Host — Front of House

Golden Nugget Las Vegas; Biloxi (MS); On-site; USD 14,000 - 19,000; Full time

Job summary

Golden Nugget Las Vegas is seeking a friendly Host to welcome guests and set the tone for a memorable dining experience. You will greet guests, guide them to tables, take to-go orders, and maintain menu knowledge to answer questions and promote daily specials.

The role requires excellent communication, a positive attitude, the ability to multitask, and availability across weekdays, weekends, nights, and holidays. This is an on-site, full-time position with a focus on guest satisfaction.

Qualifications

• 1 year of restaurant experience preferred.
• Organizational skills.
• Exceptional interpersonal and communication skills.
• Positive attitude.
• Work well in a team environment.
• Ability to multitask.
• Availability on weekdays, weekends, nights, mornings, and holidays.
• Must be able to read and write in English and handle math calculations.

Responsibilities

• Greet and welcome guests as they arrive at the restaurant with a genuine smile and positive attitude.
• Engage with guests, anticipate their needs, and respond promptly to inquiries or concerns.
• Maintain knowledge of the menu, daily specials, and restaurant promotions to provide accurate information to guests.
• Handle guest complaints or issues professionally or bring them to the manager when necessary.
• Assist with running food, delivering and/or refilling guests’ drinks.
• Guide guests to their tables and present them with menus.
• Take to-go orders over the phone and in person.
• Engage with guests to ensure they're happy with food and service.
• Refill drinks and clear plates as needed during guest’s dining experience.
• Provide great customer service.
• Provide highchairs and other requested items to the guest.
• Responsibilities include complying with all federal and state laws, including the FLSA tip regulations regarding tip reporting, sharing, and minimum wage requirements.

Skills

Restaurant experience

Organizational skills

Interpersonal & communication

Positive attitude

Teamwork

Multitasking

Availability

English reading/writing

Math calculations

Job description

Golden Nugget Las Vegas is seeking a friendly Host to welcome guests and set the tone for a memorable dining experience. You will greet guests, guide them to tables, take to-go orders, and maintain menu knowledge to answer questions and promote daily specials.

The role requires excellent communication, a positive attitude, the ability to multitask, and availability across weekdays, weekends, nights, and holidays. This is an on-site, full-time position with a focus on guest satisfaction.