Guest Services Host & Cashier — Fast-Paced Café

Cactus Petes Resort Casino; Jackpot (NV); On-site; USD 14,000 - 19,000; Full time

Job summary

PENN Entertainment is hiring at its restaurant in Jackpot, NV to provide guest services, handle payments, and manage the front of house. The role requires operating a POS or adding machine, basic math, and delivering excellent guest service across varied shifts.

Starting at $12.00 per hour, the position offers opportunities for growth within a fast-paced hospitality environment and a comprehensive benefits package through Total Rewards.

Qualifications

• High school diploma or GED equivalent preferred.
• Previous cash handling experience is preferred.
• Must have excellent guest service skills.
• Able to operate a point of sale (POS) System and/or adding machine and make change.
• Must have basic math skills.
• Adequate mathematical skills and the ability to understand and utilize a POS system/count money and provide change.
• Able to work varied shifts and hours.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.

Responsibilities

• Provide guest services for guests of the restaurant.
• Receive cash or credit card from customers in payment for goods or services.
• Computes bill on P.O.S. System or adding machine, makes change, and issues receipt.
• May be required to know value of menu items.
• May give cash refunds or credit memorandums as directed by Supervisor/Manager.
• Greets and seats patrons.
• Coordinates and controls the flow of the Restaurant.
• Assigns stations to servers and bus persons .
• Supervises the restaurant during the absence of the Restaurant Supervisor/Manager.
• Interacts between Service Staff and Patrons when difficult situations arise.
• Ensures that Service Quality and Standards are followed .
• Answer telephone in a professional manner.

Skills

Guest service

Cash handling

POS operation

Math skills

Customer service

Education

High school diploma or GED

Tools

POS System

Job description

PENN Entertainment is hiring at its restaurant in Jackpot, NV to provide guest services, handle payments, and manage the front of house. The role requires operating a POS or adding machine, basic math, and delivering excellent guest service across varied shifts.

Starting at $12.00 per hour, the position offers opportunities for growth within a fast-paced hospitality environment and a comprehensive benefits package through Total Rewards.